Pharmacy Technician Mail Order Westwood, MA full-time 40 hrs.
Beth Israel Lahey Health•Westwood, MA
•$26 - $35
About The Position
Beth Israel Lahey Health is seeking a Pharmacy Technician for its outpatient pharmacy network. The 120,000-square-foot Westwood facility provides services including adherence packaging, specialty drugs, home delivery, prior authorizations, and patient counseling. The Shared Services Pharmacy Technician assists with the operation of the call center and data entry teams, supporting patient-centered pharmacy services and the delivery of prescriptions.
Requirements
- High school diploma or GED.
- Massachusetts Registered Pharmacy Technician registration.
- 1–3 years of related work experience.
- Basic computer familiarity and ability to navigate web-based applications.
- Ability to communicate effectively in English with medical center staff, patients, families, and external customers.
- Ability to perform medium physical work, exerting up to 50 pounds occasionally and/or 20 pounds frequently, and to stand and/or move for most of the shift.
- Must be vaccinated against influenza as a condition of employment.
Nice To Haves
- Certified Pharmacy Technician (CPhT) certification.
- Call center, pharmacy data entry, and PBM billing experience.
- Bilingual verbal and written communication.
Responsibilities
- Enter new and refill prescription orders accurately and promptly.
- Resolve PBM-related billing problems and issues.
- Handle phone inquiries and initial prescription intake.
- Communicate with providers, prescribers, and patients.
- Cross-train in different facility roles and adapt to organizational needs.
- Answer inbound calls and assist customers with pharmacy-related services; obtain and verify client information.
- Contact patients to schedule medication deliveries and verify delivery addresses.
- Escalate clinical inquiries to pharmacists and grievances to a supervisor.
- Maintain new and existing patient profiles and enter prescriptions into profiles.
- Screen and process a high volume of calls professionally, follow phone scripts and triage guidelines, ask appropriate questions, and use independent judgment to determine appointment type, provider, and urgency.
- Assist patients with enrollment in manufacturer and nonprofit copay assistance programs.
- Support providers with prior authorization requirements and appeals.
- Manage prescription order mail and delivery, including resolving delivery problems.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
