Mail Supervisor (Part-time, 28 hrs/week)

Brigham Young University • Provo, UT

2d • Onsite

About The Position

The Mail Supervisor is responsible for timely and accurate processing of outgoing university mail while ensuring compliance with United States Postal Service rules and requirements and serving campus departments. This is a working supervisor role in a high-volume production and First-Class Mail processing area, with front-counter support as needed. The position typically works 12:00 p.m. to 5:30 p.m., Monday through Friday, for 28 hours per week.

The role oversees daily production mail operations, First-Class Mail processing, Independent Study exam processing, and maintenance of the university mailing and address system. It also provides customer-counter and general support, including shipment tracking, carrier compliance, and assistance with campus routes and driver training as needed.

Requirements

• Firm commitment to the mission of BYU.
• Physical exam and lift test required.
• Ability to lift and carry orders weighing up to 50 pounds, load, push, and pull heavy carts into trucks, and perform the stated physical demands.
• Members of The Church of Jesus Christ of Latter-day Saints must be worthy to hold a current temple recommend to be hired and remain in the position; employees must abide by the university's Honor Code and Dress & Grooming Standards and support its academic and religious missions.

Nice To Haves

• One year of prior mail experience is preferred, but not required.

Responsibilities

• Coordinate daily production jobs, assign duties, organize and stage mailing materials, identify and resolve problems, operate high-speed mailing equipment, and maintain adequate working balances with USPS accounts.
• Train, hire, and supervise employees.
• Oversee the First-Class Mail Processing Area, ensuring mail is processed efficiently and billed accurately; assist with outgoing mail processing, maintain knowledge of USPS mail-piece preparation, and periodically conduct delivery-time surveys.
• Oversee processing of Independent Study exams, ensuring tests are printed and sent correctly each day and maintaining equipment for quality; work with Xerox and Independent Study to resolve concerns.
• Maintain personnel and departmental addresses and locations in the Production Services queue, keeping in contact with university departments to verify accurate, current information.
• Update employee and department changes in the university personnel address database, conduct building audits, contact departments as needed, and maintain accurate knowledge of campus personnel and department locations.
• Work at the front counter during primary receiving and sorting operations, normally for two hours daily, and as assigned.
• Ensure shipments comply with Federal and International Air Transport Association regulations and university policies; maintain knowledge of private-carrier rates, regulations, and services.
• Track missing or delayed shipments and assist customers calling with shipment questions using Qtrak, Pace, or similar systems.
• Maintain knowledge of campus routes and DOT physical requirements, and train drivers as needed.

Benefits

• BYU automatically contributes 8% to the 401(k) at no cost to the employee; if the employee contributes 5%, BYU adds an additional 4% (rehire eligibility may differ).
• Employee assistance program available to the employee and household members.
• May be eligible for tuition benefits after two years.
• Access to the library.
• Free on-campus parking.
• Free UTA passes for employees, spouses, and qualified dependents.
• Discounts at the BYU Store and for many BYU events.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: No Education Listed