Part Time Teller (28 hrs/week)

M&T Bank•Port Jervis, NY

About The Position

The Teller specializes in the branch customer experience through digital engagement, lobby management, transaction processing, and retail servicing. The position processes a variety of financial transactions accurately and efficiently, provides exceptional service, and resolves routine customer problems in a timely manner. The Teller works with appropriate Bank teams to address operational issues, stays current on operational changes, and uses sound risk-management practices to help prevent losses and reduce fraudulent activity. The role calls for empathy, customer focus, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Proven verbal communication skills.
Proven interpersonal skills.
Proven ability to demonstrate exceptional customer service.
Well-organized.
Proven time-management skills.
Proven prioritization skills.
Proficiency with internet user-level technology.
Ability to stand for long periods of time.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5–30 lbs.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.

Nice To Haves

Bilingual skills based on branch needs.

Responsibilities

Follow customer service standards and provide a differentiated experience by understanding customer needs and delivering appropriate solutions.
Demonstrate digital tools to customers and identify self-service options that meet their needs.
Manage the lobby by greeting customers, asking about their immediate needs, and taking ownership of addressing them.
Accurately and efficiently process and balance customer transactions in accordance with Bank policy.
Own escalated account-service issues through resolution and accurately log customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Process customer and account maintenance accurately.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational-risk controls and Company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational changes and make sound risk-management decisions to help prevent losses and reduce fraudulent activity.
Complete other related duties as assigned.