Part-Time Teller (25/hrs week) - Olean Branch
About The Position
The Teller specializes in the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing. The position processes a variety of financial transactions accurately and efficiently, provides exceptional service to branch customers, and resolves routine customer problems in a timely manner. The role interacts with appropriate areas of the Bank to ensure branch-related operational issues are resolved efficiently and accurately, while staying current on operational changes and applying sound risk management to help prevent losses and reduce fraudulent activity. The jobholder is expected to demonstrate empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand. The position also promotes belonging and reflects the M&T Bank brand.
Requirements
- High school diploma or equivalent (GED).
- At least 6 months of customer service experience, including data entry and/or cash handling experience.
- Proven verbal communication skills.
- Proven interpersonal skills.
- Demonstrated exceptional customer service.
- Well-organized.
- Proven time management skills.
- Proven prioritization skills.
- Proficient with internet user-level technology.
- Ability to stand for long periods of time.
- Prolonged use of hands and fingers.
- Ability to lift objects weighing 5–30 lbs.
- Ability to read fine print.
- Ability to interact with customers in an open, face-to-face work environment.
Nice To Haves
- Bilingual ability based on branch needs.
Responsibilities
- Follow established customer service standards, understand customer needs, and deliver appropriate solutions.
- Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities that meet their needs.
- Manage the lobby by meeting and greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
- Accurately balance and efficiently process customer transactions in accordance with Bank policy.
- Own escalated account service issues through resolution and accurately log customer complaints in the appropriate system.
- Identify sales opportunities and introduce customers to the appropriate banking partner.
- Complete branch operational activities as appropriate, such as cash ordering, vault, ATM, and wire transfer activities.
- Accurately process customer and account maintenance.
- Complete Consumer AML, BSA, and KYC-related activities.
- Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
- Stay current on operational changes and make sound risk management decisions to help prevent losses and reduce fraudulent activity.
- Complete other related duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
