Part Time Teller (29 hrs/week)
About The Position
The Part Time Teller specializes in the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. The role processes a variety of financial transactions accurately and efficiently while providing exceptional service and resolving routine customer problems in a timely manner. The jobholder interacts with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately, stays current on operational changes, and demonstrates sound risk management to help prevent losses and reduce fraudulent activity. The position calls for empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand. The role has no managerial or supervisory responsibilities.
Requirements
- High school diploma or equivalent (GED).
- At least 6 months of customer service experience, including data entry and/or cash handling experience.
- Proven verbal communication skills.
- Proven interpersonal skills.
- Proven ability to demonstrate exceptional customer service.
- Well-organized.
- Proven time management skills.
- Proven prioritization skills.
- Proficiency with internet user-level technology.
- Ability to stand for long periods.
- Ability to use hands and fingers for prolonged periods.
- Ability to lift objects weighing 5–30 pounds.
- Ability to read fine print.
- Ability to interact with customers in an open, face-to-face work environment.
Nice To Haves
- Bilingual ability, based on branch needs.
Responsibilities
- Follow established customer service standards, understand customer needs, and deliver solutions at important moments.
- Educate customers through shoulder-to-shoulder digital demonstrations and identify relevant self-service opportunities.
- Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
- Accurately balance and process customer transactions in accordance with Bank Policy.
- Own escalated account service issues through resolution and accurately log customer complaints in the appropriate system.
- Transition identified sales opportunities and introduce customers to the appropriate banking partner.
- Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
- Accurately process customer and account maintenance.
- Complete Consumer AML, BSA, and KYC-related activities.
- Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
- Complete other related duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
