Pharmacy Technician Specialist - Pharmacy Shared Services - Centralized Compliance Packaging

Henry Ford Health•Detroit, MI

About The Position

Under the direction of the Department Director or Manager, the Pharmacy Technician Specialist coordinates and facilitates operations in key department areas, including automation and information services, pharmaceutical waste management, regulatory readiness, purchasing and inventory control, and controlled substances diversion monitoring. Approximately 65% of the role’s responsibilities are related to automation and associated activities. The specialist works closely with pharmacy, nursing, and other multidisciplinary teams within each business unit. The role provides pharmacy technician services as needed and assigned, supports project teams, monitors medication discrepancies and controlled-drug dispensing trends, and serves as a resource and point of contact for automated dispensing systems and related software. It also involves maintaining user access and medication databases, coordinating medication restocking and expiration monitoring, investigating controlled-substance chain-of-custody concerns, supporting process changes, developing and delivering training, assisting commodity specialists and buyers, and helping prepare staff schedules as assigned. The position is eligible for a $2,500 sign-on bonus.

Requirements

High school diploma or GED equivalent.
At least two years of experience as an inpatient pharmacy technician for an inpatient setting, or two years of pharmacy technician experience for other settings.
Valid State of Michigan pharmacy technician licensure.
PC skills needed to perform assigned job functions.
Strong verbal and written communication skills.
Availability for on-call system support.
Highly analytical ability to solve complex technical problems.
Ability to work designated shifts, including weekends and holidays.
Ability to function in a fast-paced environment with established time constraints.
Flexibility to work in an ever-changing health care environment.
Ability to effectively manage multiple projects.

Nice To Haves

Two years of experience with automated pharmacy dispensing systems.

Responsibilities

Provide pharmacy technician services and functions as necessary and assigned.
Participate in project teams and work with departmental representatives to meet operational objectives.
Liaise with Nursing Management to monitor and communicate medication discrepancies and help resolve them.
Provide Nursing Management with usage reports on controlled-drug dispensing trends to support diversion monitoring.
Coordinate interdisciplinary meetings, at the direction of the pharmacy manager or director, to review findings as needed.
Create and maintain user IDs and passwords for automated dispensing systems and software applications; coordinate onboarding access with Nursing Education and removal of terminated users with Human Resources.
Serve as the initial and primary contact for department information-system issues involving automated dispensing systems and related software, working with business unit staff, other end users, IT, and vendors.
Maintain medication additions and deletions in automated dispensing system drug databases.
Coordinate and monitor medication restocking for automated dispensing devices, including expiration monitoring and retrieval of outdated medications.
Monitor Secure C2 Safe and resolve narcotic accounting discrepancies, communicating discrepancies to the Director or Manager of Pharmacy Services.
Monitor, investigate, and follow up on controlled-substance chain-of-custody concerns and documentation.
Work with department leadership to design and implement process changes in assigned focus areas.
Develop training materials and serve as the primary trainer for new staff in assigned focus areas.
Assist and provide backup for departmental commodities specialists and buyers.
Work with the manager and/or supervisor to prepare staff schedules as assigned.