Pharmacy Technician Special

Albertsons Companies•Casa Grande, AZ

About The Position

The Pharmacy Technician Specialist is responsible for training and developing Pharmacy Technicians at all levels. The role assists with pharmacy operations as legally permissible and as directed by the Pharmacy Manager, including customer service, operations, supervision, housekeeping, third-party administration, inventory control, sales, cash handling, opening and closing, and implementation of company policies and federal and state legal requirements. The specialist supports customers and pharmacy staff by handling customer relations and complaints, routing calls requiring a pharmacist’s knowledge, gathering prescription and patient information, communicating with physicians for prescription authorizations, entering and processing prescription data, and filling prescriptions to the point of generating a complete label. The role also supports pharmacy merchandising, register operations, inventory and supplies, cleanliness, security, and technician training. The position is safety-sensitive and is performed in a temperature-controlled store environment.

Requirements

Successfully complete and pass the prescription processing proficiency exam.
Have good written, communication, and interpersonal skills and maintain composure when dealing with associates, customers, agencies, and third parties.
Frequently reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 30 pounds.
Be able to stand for long periods, walk and move rapidly, and bend, stoop, twist, and turn frequently; manual dexterity and good eye-hand coordination are necessary.
Be mentally alert to ensure safe and accurate completion of work activities.
Have knowledge of basic mathematics and pharmaceutical weights and measures.
Be able to learn department policies and procedures and understand pharmacy practice settings, legal requirements and limitations, prescription information and calculations, drug identification and generic equivalents, drug manufacturing, packaging and labeling information, proper drug handling, drug interactions, and potential side effects.
Be able to operate computers, scan guns, tablet counters, and cash registers.
Comply with applicable company policies and laws.

Responsibilities

Champion company and division customer service programs and help meet or exceed customer service goals; resolve customer complaints positively and promote personalized pharmacy service.
Answer phone calls and refer requests requiring a pharmacist’s knowledge to pharmacists.
Accept written prescriptions or refill information, confirm patient-record completeness, request missing information, retrieve records for pharmacist verification, obtain allergy information, and communicate with physicians for prescription and refill authorizations.
Apply basic prescription-reading skills during data entry, including dosage-form differentiation, directions, pharmacy calculations, and product recognition.
Input, access, process, and retrieve pharmacy-computer data, including speed codes and drug-interaction data as state law permits; verify third-party parameters.
Access complete patient records for cash and third-party prescriptions and verify third-party parameters.
Inform patients about generic alternatives where permitted by law.
Process prescriptions through generation of a complete prescription label, count medication, and fill prescription vials.
Maintain product organization in pharmacy bays and at counters according to company procedures.
Operate the patient sales register, process purchases using a scanner or scan gun, and accurately read and record prices for items that do not scan.
Total patient orders; collect and record cash, checks, credit cards, gift certificates, and coupons according to company procedures.
Bag products, attach receipts, and place company stickers on items that are not bagged.
Return non-pharmacy merchandise to its proper locations.
Keep merchandise outside the pharmacy clean, stocked, and properly displayed.
Maintain the cleanliness and security of the pharmacy and prevent the sale of out-of-code products.
Replenish pharmacy supplies, including vials, bottles, and bags.
Record needed products on the want list; may order pharmacy and noncontrolled products, process incoming orders and supplier returns, and participate in collecting pharmacy sales information.
Train Pharmacy Technicians.
Perform other duties as assigned by the pharmacist on duty or Pharmacy Manager.
Comply with company policies, including confidentiality, HIPAA, attendance, grooming, and dress-code requirements.