Pharmacy Technician Senior Representative - Accredo - Remote, MO

Cigna Group•Saint Louis, MO

9d•Remote

About The Position

The Pharmacy Technician Senior Representative supports the Express Scripts Specialty Distribution Services (ESSDS) team by assisting with specialty prescription processing, primarily obtaining complete and accurate information from prescribers’ offices. The role requires strong customer service and communication skills, working knowledge of medical terminology, organization, and the ability to manage multiple tasks. The position is not work-site dependent. Work is generally performed from home, with occasional work at a Cigna office location. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.; mandatory overtime may sometimes be necessary to meet business needs. Employees working from home must have cable broadband or fiber-optic internet with speeds of at least 10 Mbps download and 5 Mbps upload. The role includes completing training on Risk Evaluation and Mitigation Strategies (REMS) program requirements. The senior representative serves as a subject matter expert for team members in coordination with a supervisor and may assist with training newly hired pharmacy technicians. Additional duties may be assigned, including cross-training to support other functional areas.

Requirements

High school diploma or GED.
Current Missouri Pharmacy Technician license in good standing.
At least 2 years of relevant experience.
Basic working knowledge of email, Word, and general computing.
Strong verbal and written communication skills.
Strong attention to detail, accuracy, and quality.
Ability to learn internal systems, processes, and programs as needed.
Problem-solving and basic math skills.
Flexible and adaptable.
Strong time-management skills.
For home work, cable broadband or fiber-optic internet service with at least 10 Mbps download and 5 Mbps upload.

Nice To Haves

Experience in a specialty pharmacy setting is preferred.
Working knowledge of medical terminology.

Responsibilities

Contact prescribers and/or patients to obtain complete and accurate information needed for prescription processing.
Enter prescription data after reviewing prescriptions for completeness and accuracy.
Work with pharmacists according to work instructions, policies and procedures, management direction, and applicable national or state regulations.
Complete training on Risk Evaluation and Mitigation Strategies (REMS) program requirements.
Serve as a subject matter expert and assist team members with questions or issues in coordination with the supervisor.
May assist with training newly hired pharmacy technicians.
Perform additional assigned duties and potentially cross-train to support other functional areas.