Warehouse Senior Representative - Accredo

Cigna Group • Memphis, TN

8d

About The Position

The Warehouse Senior Representative is responsible for distributing workload and monitoring workflow in an assigned area to ensure work is completed accurately and on time. The role serves as a resource to the supervisor and a backup to senior technicians and team members, working independently under limited supervision.

The position supports warehouse and pharmacy-distribution operations, including transfer orders, receipts, inventory discrepancy resolution, productivity and quality goals, staff training, and policy and procedure maintenance. The scheduled shift is Monday through Friday, 8:00 AM to 5:00 PM. Willingness to work flexible schedules and overtime to accommodate heavy work volumes is required.

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care, and benefit solutions intended to improve health and increase vitality. The company states that it innovates to make prediction, prevention, and treatment of illness and disease more accessible. Qualified applicants are considered under the company's equal employment opportunity policy. The Cigna Group has a tobacco-free policy and may decline to hire tobacco or nicotine users in certain states where legally permissible, subject to the stated cessation-program exception. Applicants with criminal histories will be considered consistent with applicable federal, state, and local ordinances.

Requirements

• Three to five years of relevant work experience.
• Experience in a pharmacy dispensing setting is required.
• General PC knowledge.
• Ability to interpret and create spreadsheets using Microsoft Excel.
• Knowledge of standard concepts, practices, and procedures within dispensing pharmacy.
• Strong attention to detail and good organizational skills.
• Good verbal and written communication skills.
• Willingness to work flexible schedules and overtime to accommodate heavy work volumes.
• Ability to stand for extended periods.

Nice To Haves

• General warehouse experience.
• Inventory control experience.
• Warehouse Management System experience.

Responsibilities

• Distribute workload and manage workflow in the assigned area, including scheduling, shifting resources, and backfilling as needed.
• Serve as the first-line resource for team and senior-technician questions and issues, coordinating with the supervisor and demonstrating leadership consistent with Express Way values.
• Create daily outbound transfer orders from different service branches.
• Support receipt of transfers from different service branches as needed.
• Manage issues affecting team-member performance and productivity, including documenting issues, offering solutions, collaborating, communicating status, and escalating as needed.
• Assist with troubleshooting receipt and inventory discrepancies.
• Assist the supervisor in ensuring policies and standard operating procedures are followed and individual and team productivity and quality goals are met or exceeded.
• Assist with developing, documenting, and updating staff policies, procedures, training materials, and validation materials.
• Train staff on procedures through individual or group sessions as needed.
• Provide guidance, coaching, and direction to more junior team members.
• Ensure team members are cross-trained to cover production functions.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed