Warehouse Senior Representative - Accredo

Cigna Healthcare•Memphis, TN

10d

About The Position

The Warehouse Senior Representative is responsible for distributing workload and monitoring workflow for members of an assigned area to ensure work is completed accurately and on time. The role serves as a resource to the supervisor and provides backup support to senior technicians and team members. The representative acts independently under limited supervision and provides guidance, coaching, and direction to more junior team members. The position supports warehouse and pharmacy dispensing operations by creating outbound transfer orders, assisting with incoming transfers, troubleshooting receipt and inventory discrepancies, and helping maintain productivity and quality standards. It also supports staff training, cross-training, and the development and maintenance of policies, procedures, and training materials. The listed schedule is Monday through Friday, 8:00 AM to 5:00 PM. Applicants must be willing to work flexible schedules and overtime to accommodate heavy work volumes. If working from home occasionally or permanently, an internet connection through cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload is required.

Requirements

Three to five years of relevant work experience.
Experience in a pharmacy dispensing setting is required.
General PC knowledge, including the ability to interpret and create spreadsheets using Microsoft Excel.
Knowledge of standard concepts, practices, and procedures within dispensing pharmacy.
Strong attention to detail and good organizational skills.
Good verbal and written communication skills.
Willingness to work flexible schedules and overtime to accommodate heavy work volumes.
Ability to stand for extended periods.

Nice To Haves

General warehouse experience.
Inventory control experience.
Warehouse Management System experience.

Responsibilities

Distribute and monitor workload and workflow in the assigned area, including scheduling, shifting resources, and backfilling as needed.
Serve as a first-line resource for questions and issues from team members and senior technicians, coordinating with the supervisor.
Create daily outbound transfer orders from different service branches.
Support receipt of transfers from different service branches as needed.
Manage issues affecting team performance and productivity by documenting issues, offering solutions, collaborating, communicating status, and escalating as needed.
Assist with troubleshooting receipt and inventory discrepancies.
Assist the supervisor in ensuring policies and standard operating procedures are followed and individual and team productivity and quality goals are met or exceeded.
Assist in developing, documenting, and updating staff policies, procedures, training materials, and validation materials.
Train staff on procedures through individual or group training as needed.
Provide guidance, coaching, and direction to more junior team members.
Ensure team members are cross-trained to cover production functions.
Perform other duties as assigned.