Pharmacy Technician II - Mail Center

Dartmouth Health•Manchester, NH

About The Position

Under the supervision of a licensed Pharmacist, the Pharmacy Technician II performs routine and specialized technical and clerical duties related to drug distribution to patients. The role builds on the responsibilities of a Pharmacy Technician Certified I. For outpatient work, duties may include mail order processing and call center activities, prescription processing, and related customer service and billing functions. The position may also perform other duties as required or assigned.

Requirements

Ability to work flexibly in a fast-paced environment while maintaining accuracy.
Strong customer service skills, including phone interactions.
Ability to multitask and attention to detail.
Ability to maintain composure under stressful situations.
Certified Pharmacy Technician credential with the New Hampshire Board of Pharmacy is required.
National Certified Pharmacy Technician (CPhT) certification through PTCB or NHA is required.

Nice To Haves

Associate degree in a health or related field with one year of pharmacy experience, or equivalent education and experience, is preferred.

Responsibilities

Answers phones and triages customer service issues.
Prepares prescription and non-prescription medications and/or devices.
Stocks and replenishes stock locations and automated dispensing machines (ADMs) and/or robots, such as shelves, carousels, and Parata systems.
Serves as a preceptor and assists with orientation and training of pharmacy department staff.
Communicates supply issues, problems, or discrepancies appropriately.
Assists in revising policies and procedures.
Delivers medications to beds or patient care areas.
Performs purchasing and billing functions.
Establishes and maintains training materials.
For inpatient work, prepares intravenous admixtures or other sterile drug products, excluding antineoplastic medications, in accordance with USP chapter <797> under the supervision of a licensed Pharmacist.
For inpatient work, prepares or compounds non-sterile, non-antineoplastic drug products in accordance with USP chapter <795> under the supervision of a licensed Pharmacist.
Maintains the hardware and software of the department's multiple computer systems.
For outpatient work, electronically processes prescription orders and prepares prescriptions for pharmacist verification.
Processes third-party claims.
Performs call center duties, mail order processing, takes verbal orders from providers, runs registers, performs data entry and production, and transfers prescriptions.
Performs other duties as required or assigned.