Mail Center Manager

iPostal1•Memphis, TN

9d•$17 - $19•Onsite

About The Position

iPostal1 is seeking a professional, upbeat Mail Center Manager for its Memphis, Tennessee office. This is an onsite position, Monday through Friday from 9:00 a.m. to 5:00 p.m. The role includes two weeks of paid training beginning on Day 1. The successful candidate will work independently while providing courteous, professional assistance to customers by phone and in person, handling confidential mail with discretion, and supporting the corporate office during busy periods.

Requirements

Ability to work independently and handle confidential mail with absolute discretion.
Results-oriented approach.
Strong work ethic.
Strong organizational skills.
Excellent verbal and written communication skills.
Previous experience in an office coordinator role emphasizing customer service.
Ability to lift and carry items weighing up to 50 pounds with minimal assistance on a regular basis.
Ability to bend, stoop, and reach frequently to handle materials or perform tasks.
Ability to stand, walk, and move around the work area for extended periods.
Ability to sit for extended periods while working at a computer.
Ability to perform repetitive motions, including typing, data entry, and handling equipment.
Adequate visual and manual dexterity to operate computers and equipment safely.

Responsibilities

Receive mail, scan it into software, and file it appropriately.
At customers’ direction, discard or shred mail, open and scan its contents, and/or forward it to another location.
Answer inbound phone calls and in-person customer inquiries promptly and professionally.
Help customers retrieve their mail in person in a courteous manner.
Determine the level of assistance needed to resolve inquiries and escalate when appropriate.
Communicate positively, conversationally, and compassionately to develop relationships with clients.
Ensure a high level of customer service.
Track mail and office-supply inventory and inform the corporate office when supplies need to be reordered.
Perform other customer service responsibilities to assist the corporate office during busy periods.