Mail Clerk

Utica First Insurance Company•Oriskany, NY

About The Position

The Mail Clerk is responsible for processing incoming and outgoing mail and packages, distributing interoffice mail, preparing agent policy mailings and supplies, and scanning and indexing documents. The role also operates the company switchboard, processes incoming faxes, and supports visitor access and reception. Daily duties are scheduled by the Mail Center Supervisor, and employees are expected to be versed in all areas of the department. The position reports to the Mail Center & Facility Supervisor and is scheduled Monday through Friday, 7:30 a.m. to 3:30 p.m., with overtime as needed. The position requires attention to detail, strong organizational and interpersonal communication skills, the ability to work in a fast-paced environment, and basic computer skills. A high school diploma is required; clerical experience and prior customer service experience are preferred. Physical demands include extended periods of sitting or standing, occasional squatting, bending, and twisting, reaching, pulling, pushing, lifting 10–40 pounds as needed, and frequent exposure to noise. The stated pay range is $17.50 to $18.50 per hour.

Requirements

Minimum high school diploma.
Attention to detail.
Strong organizational skills.
Ability to work in a fast-paced environment.
Strong interpersonal communication skills.
Basic computer skills.

Nice To Haves

Clerical experience preferred.
Prior customer service experience preferred.

Responsibilities

Handle incoming and outgoing UPS, FedEx, and USPS packages.
Receive and process interoffice mail for internal or external distribution.
Batch-mail policies to agents according to their weekly schedule.
Print and prepare daily policies and notices.
Process agents’ supply orders.
Process daily mail using folding and postage machines.
Prepare documents for scanning, scan them in the IR System, and index them.
Maintain and clean scanning equipment.
Process incoming faxes.
Operate the company switchboard, answer incoming calls, and transfer calls to appropriate employees.
Keep the workspace clean, organized, and free of clutter or personal effects.
Monitor and control building access for non-employees, including visitors, contractors, and vendors.
Greet visitors, have them sign the log book, and contact appropriate personnel.
Maintain a professional appearance and demeanor.
Complete other duties as required by management.
Enroll in insurance courses or mail/mailroom seminars as determined by management.