Pharmacy Technician Advocate

Ascension • Nashville, TN

9d • Remote

About The Position

The Pharmacy Technician Advocate supports patient access to medications through Patient Assistance Programs (PAP), medication access services, benefit investigations, and specialty prior authorizations. The role uses knowledge of patient assistance resources, eligibility requirements, application processing, and foundation funding to help resolve medication access barriers.

The advocate communicates with patients, pharmacists, prescribers, specialty pharmacies, and external assistance organizations; maintains accurate patient records; verifies supporting documentation; and follows applicable privacy, regulatory, and program requirements. The position requires strong organizational, communication, and follow-up skills to manage assistance applications, track approvals, and coordinate patient cases independently in a remote environment.

This is a remote, full-time, day-shift position supporting Wisconsin, with a Monday–Friday schedule.

Requirements

• Hold at least one credential: Pharmacy Technician credential from the National Healthcareer Association or Pharmacy Technician Certification Board (PTCB), obtained before the hire or job transfer date.
• High school diploma equivalency or one year of applicable cumulative job-specific experience; required professional licensure or certification may be used in lieu of education or experience, if applicable.
• At least one year of high-level Patient Assistance Program (PAP), grant, and foundation experience.
• At least one year of high-level prior authorization (PA), pharmacy benefit manager (PBM), financial assistance (FA), and 340B experience.
• Strong organizational, communication, and follow-up skills.
• State licensure in the supported state.

Responsibilities

• Support Patient Assistance Programs (PAP), medication access, benefit investigations, and specialty prior authorizations.
• Use knowledge of assistance resources, eligibility requirements, application processing, and foundation funding to support medication access.
• Communicate with patients, pharmacists, prescribers, specialty pharmacies, and external assistance organizations to resolve medication access barriers.
• Maintain accurate patient records and verify supporting documentation.
• Follow applicable privacy, regulatory, and program requirements.
• Manage assistance applications, track approvals, and coordinate patient cases independently in a remote environment.

Benefits

• Medical, dental, vision, and prescription coverage, plus HSA/FSA options
• Employer-matched 403(b) retirement plan, planning and hardship resources
• Disability and life insurance
• Paid time off (pro-rated) and holidays
• Ascension-paid tuition through Vocare, tuition reimbursement, professional development, and online learning
• Employee Assistance Program, counseling and peer support, spiritual care, and stress management resources
• Parental leave, adoption assistance, and family benefits
• Optional legal and pet insurance
• Transportation savings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED