Pharmacy Technician Advocate

Ascension • Austin, TX

9d • Remote

About The Position

The Pharmacy Technician Advocate supports patient access to medications, including Patient Assistance Programs (PAP), medication access services, benefit investigations, and specialty prior authorizations. The role requires knowledge of patient assistance resources, eligibility requirements, application processing, and foundation funding. The advocate communicates with patients, pharmacists, prescribers, specialty pharmacies, and external assistance organizations to resolve medication access barriers. The position maintains accurate patient records, verifies supporting documentation, and follows applicable privacy, regulatory, and program requirements. It also requires strong organizational, communication, and follow-up skills to independently manage assistance applications, track approvals, and coordinate patient cases in a remote environment.

The role is remote, supports Texas, and is in Ascension Pharmacy Services. The schedule is full-time, day shift, Monday through Friday.

Requirements

• Hold one or more of the following credentials before the hire date or job transfer date: Pharmacy Technician credential from the National Healthcareer Association or Pharmacy Technician Certification Board (PTCB).
• High school diploma equivalency or one year of applicable cumulative job-specific experience; required professional licensure or certification may be used in lieu of education or experience, if applicable.
• At least one year of high-level PAP, grant, and foundation experience.
• At least one year of high-level PA, PBM, FA, and 340B experience.
• State licensure in the supported state.
• Strong organizational, communication, and follow-up skills.

Responsibilities

• Support Patient Assistance Programs (PAP), medication access, benefit investigations, and specialty prior authorizations.
• Apply knowledge of patient assistance resources, eligibility requirements, application processing, and foundation funding.
• Communicate with patients, pharmacists, prescribers, specialty pharmacies, and external assistance organizations to resolve medication access barriers.
• Maintain accurate patient records and verify supporting documentation.
• Follow applicable privacy, regulatory, and program requirements.
• Manage assistance applications, track approvals, and coordinate patient cases independently in a remote environment.

Benefits

• Medical, dental, vision, and prescription coverage, plus HSA/FSA options.
• Employer-matched 403(b), financial planning and hardship resources, disability insurance, and life insurance.
• Paid time off (PTO) and holidays, prorated as applicable.
• Ascension-paid tuition through Vocare, tuition reimbursement, ongoing professional development, and online learning.
• Employee Assistance Program, counseling and peer support, spiritual care, and stress management resources.
• Parental leave, adoption assistance, and family benefits.
• Optional legal and pet insurance, transportation savings, and other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED