AmeriCorp Pharmacy Advocate
About The Position
The Pharmacy Advocate serves as a patient liaison at AccessHealth, helping patients access pharmacy services and addressing social determinants of health that can affect medication access and adherence. The role focuses on patient advocacy, outreach, program support, and connecting patients with resources rather than transactional cashier duties or technical pharmacy functions. The advocate educates patients about pharmacy services and processes, assists with eligibility screenings and applications, supports medication-management initiatives, and helps patients use pharmacy technology and health-monitoring devices. The position also supports medication delivery to offsite clinics, collaborates with pharmacy staff and community partners, contributes to quality improvement and data reporting, and represents AccessHealth’s AmeriCorps program at community events. Training and professional development opportunities are provided. The role may include disaster-response service, potentially outside normal service hours or outside the member’s service area, if requested or required by OneStar.
Requirements
- High school diploma or equivalent.
- Strong communication skills, with an emphasis on patient engagement and advocacy.
- Ability to manage applications and documentation and track patient program progress.
Nice To Haves
- Bilingual English/Spanish skills.
Responsibilities
- Educate patients about available pharmacy services and explain sign-in and ordering processes.
- Assist patients with eligibility screenings for pharmacy programs and collect complete, accurate documentation.
- Identify social determinants of health affecting medication adherence and connect patients with internal and external support services.
- Support pharmacy initiatives related to medication management, health, and wellness.
- Guide patients in using pharmacy applications, digital check-in tools, and health-monitoring devices such as blood pressure or blood glucose monitors.
- Help patients complete pharmacy paperwork, including copay coupon questionnaires and assistance-program applications.
- Encourage medication adherence and help patients address barriers such as financial constraints or limited transportation access.
- Support administration of medication synchronization programs.
- Assist with medication deliveries to offsite clinic locations.
- Collaborate with pharmacy staff and healthcare providers to identify patients who may benefit from pharmacy services or financial assistance.
- Build relationships with local agencies, clinics, and community leaders to strengthen support networks and address pharmacy-related social determinants of health.
- Gather and analyze patient data for quality improvement and pharmacy service delivery and capture-rate reporting.
- Provide feedback on pharmacy workflows and patient engagement strategies.
- Represent the AmeriCorps program at community events and promote AccessHealth pharmacy and preventative health services.
- Wear AmeriCorps apparel to maintain program visibility and be prepared to support disaster response initiatives when required.
- Attend trainings, case presentations, and shadowing opportunities.
- Use health information technology to streamline pharmacy workflows and support patient-centered care.
- Provide translation support for non-English-speaking patients as needed.
- Participate in community service or disaster response initiatives as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
