Pharmacy Technician Advocate

Ascension • Indianapolis, IN

7d • Remote

About The Position

The Pharmacy Technician Advocate supports patient access to medications by assisting with Patient Assistance Programs (PAP), benefit investigations, and specialty prior authorizations. The role requires knowledge of patient assistance resources, eligibility requirements, application processing, and foundation funding. The advocate communicates with patients, pharmacists, prescribers, specialty pharmacies, and external assistance organizations to resolve medication access barriers. This remote role supports the Indianapolis, Indiana location within Ascension Pharmacy Services and is scheduled Monday through Friday on the day shift.

The advocate maintains accurate patient records, verifies supporting documentation, and follows applicable privacy, regulatory, and program requirements. Strong organization, communication, and follow-up skills are needed to manage applications, track approvals, and coordinate patient cases independently in a remote environment.

Requirements

• At least one qualifying Pharmacy Technician credential obtained before the hire or job transfer date: National Healthcare Association Pharmacy Technician credential or Pharmacy Technician Certification Board (PTCB) credential.
• High school diploma equivalency or one year of applicable cumulative job-specific experience; required professional licensure or certification may substitute for education or experience where applicable.
• At least one year of high-level Patient Assistance Program, grant, and foundation experience.
• At least one year of high-level prior authorization (PA), pharmacy benefit manager (PBM), financial assistance (FA), and 340B experience.
• State licensure in the supported state.
• Strong organizational, communication, and follow-up skills.

Responsibilities

• Support Patient Assistance Programs (PAP), medication access, benefit investigations, and specialty prior authorizations.
• Use knowledge of patient assistance resources, eligibility requirements, application processing, and foundation funding.
• Communicate with patients, pharmacists, prescribers, specialty pharmacies, and external assistance organizations to resolve medication access barriers.
• Maintain accurate patient records and verify supporting documentation.
• Follow applicable privacy, regulatory, and program requirements.
• Manage assistance applications, track approvals, and coordinate patient cases independently.

Benefits

• Comprehensive medical, dental, vision, and prescription coverage, with HSA/FSA options.
• Employer-matched 403(b), financial planning and hardship resources, disability insurance, and life insurance.
• Paid time off (pro-rated) and holidays.
• Ascension-paid tuition through Vocare, tuition reimbursement, professional development, and online learning.
• Employee Assistance Program, counseling and peer support, spiritual care, and stress management resources.
• Parental leave, adoption assistance, and family benefits.
• Optional legal and pet insurance, transportation savings, and other benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED