Pharmacy Tech - Clinic & Specialty Center (CSC)

Hennepin Healthcare•Minneapolis, MN

24d•Onsite

About The Position

Under the supervision of a registered pharmacist, the Pharmacy Tech performs technical and clerical duties allowable by law while maintaining a favorable image of the pharmacy within the hospital and community. The role is in person at the Clinic Specialty Center (CSC), with a 1.0 FTE (80 hours per pay period), Monday through Friday and every third weekend, on day and evening shifts of eight hours. The position supports outpatient, specialty, transplant, and limited distribution pharmacy services. Duties include processing prescriptions and claims, patient intake and documentation, medication preparation and delivery, inventory and financial transactions, and customer service. The Pharmacy Tech also handles chemotherapeutic medications safely and compounds medications in accordance with Minnesota Board of Pharmacy rules and regulations.

Requirements

High school diploma or GED.
Current Pharmacy Technician Registration with the Minnesota Board of Pharmacy, or a current Intern License with the Minnesota Board of Pharmacy.
PTCB or ExCPT pharmacy technician certification within one year of hire; certification is paid for by the employee.
Ability to communicate with employees and the public.
Strong interpersonal skills, ability to work as a team player, and commitment to promoting a positive team environment.
Excellent customer service skills.
Good decision-making and problem-solving skills, with the ability to prioritize multiple tasks.
Ability to use a computer and associated programs effectively.
Ability to understand oral and written instructions.
Ability to learn and apply pharmacy procedures and interpret prescriptions.
Ability to apply basic math skills.
Some record-keeping skill.

Nice To Haves

Computer skills.
Knowledge of pharmacy computer systems.
Insurance and billing experience.
Experience working with specialty medications in a health system setting.
Graduate of an accredited Pharmacy Technician Program, a 240-hour employer-based Technician training Program, or 1,000 hours of pharmacy experience.

Responsibilities

Answer pharmacy department phones and direct calls to appropriate personnel.
Maintain knowledge of the Hospital Credit and Collection Policy and other related policies.
Prepackage, prepare, label, and hand out prescriptions after they have been checked by a registered pharmacist.
Maintain cash registers and credit card machines and report cash transactions.
Prepare daily deposits for the cashier’s office.
Bill and credit patient medications.
Stock pharmacy inventory and routinely check for and remove outdated or expired medications.
Deliver medications to patient care and ancillary areas and pick up new orders as scheduled.
File prescriptions and reports.
Keep the pharmacy clean and organized.
Enter outpatient prescriptions.
Obtain and record patient drug histories.
Triage orders, determine priorities, process orders, and notify the pharmacist as appropriate.
Perform calculations to determine correct doses using weight.
Identify the appropriate product to process based on prescription orders.
Triage insurance rejections and initiate prior authorization claims as needed.
Use appropriate pharmaceutical-medical terms, abbreviations, and symbols.
Maintain working knowledge of the general chemical and physical properties of drugs.
Compound medications according to Minnesota Board of Pharmacy rules and regulations.
Handle chemotherapeutic medications safely and carefully.
Coordinate ordering and delivery of medications, supplies, and equipment to patients and clinical areas as requested.
Complete intake for mail service, specialty, transplant, and limited distribution pharmacy patients, including enrollment, insurance verification, and medication refill and delivery schedules.
Document applicable patient interactions in the EMR or other database according to specialty pharmacy practices.
Track patients, process specialty medication claims, provide customer service, resolve or escalate issues.
Request and follow up on refill requests, process Medicare and transplant claims, and work on high-level adjudicated claims.
Perform other assigned responsibilities, including backup phone coverage, data collection, reporting, process improvement, and maintenance of patient education materials.