Pharmacy Tech - Clinic & Specialty Center (CSC) – Bilingual English/Spanish

Hennepin Healthcare•Minneapolis, MN

9d•Onsite

About The Position

The Pharmacy Tech works in the Clinic & Specialty Center Pharmacy under the supervision of a registered pharmacist. The position performs technical and clerical duties allowable by law while maintaining a favorable image of the pharmacy within the hospital and community. The role supports outpatient, specialty, transplant, and limited-distribution pharmacy services, including medication processing, patient intake and communication, insurance claims, and coordination of medication and supply delivery. Bilingual English/Spanish proficiency is required, and finalists must pass language testing before an offer is extended.

Requirements

Bilingual English/Spanish.
High school diploma or GED.
Current Pharmacy Technician Registration with the Minnesota State Board of Pharmacy, or a current intern license with the Minnesota Board of Pharmacy.
Obtain PTCB or ExCPT pharmacy technician certification within one year of hire; certification is paid for by the employee, or hold a current Minnesota Board of Pharmacy intern license.
Ability to communicate with employees and the public.
Strong interpersonal skills, ability to work as a team player, and ability to promote a positive team environment.
Excellent customer service skills.
Good decision-making and problem-solving skills, with the ability to prioritize multiple tasks.
Ability to use a computer and associated programs effectively.
Ability to understand oral and written instructions.
Ability to learn and apply pharmacy procedures and interpret prescriptions.
Ability to apply basic math skills.
Some record-keeping skill.

Nice To Haves

Computer skills.
Knowledge of pharmacy computer systems.
Insurance and billing experience.
Experience working with specialty medications in a health system setting.
Graduate of an accredited Pharmacy Technician Program, a 240-hour employer-based Technician training Program, or 1,000 hours of pharmacy experience.

Responsibilities

Answer pharmacy department phones and direct calls to appropriate personnel.
Maintain knowledge of the Hospital Credit and Collection Policy and related policies.
Prepackage, prepare, label, and hand out prescriptions after they are checked by a registered pharmacist.
Maintain cash registers, credit card machines, and cash transaction reporting.
Prepare daily deposits for the cashier’s office.
Bill and credit patient medications.
Stock pharmacy inventory and routinely check for and remove outdated or expired medications.
Deliver medications to patient care and ancillary areas and pick up new orders as scheduled.
File prescriptions and reports.
Keep the pharmacy clean and organized.
Enter outpatient prescriptions.
Obtain and record patient drug histories.
Triage orders, determine priorities, process orders, and notify the pharmacist as appropriate.
Perform calculations to determine the correct dose using weight.
Identify the appropriate product to process based on the prescription order.
Triage insurance rejections and initiate prior authorization claims as needed.
Use appropriate pharmaceutical-medical terms, abbreviations, and symbols.
Maintain working knowledge of the general chemical and physical properties of drugs.
Compound medications according to Minnesota Board of Pharmacy rules and regulations.
Handle chemotherapeutic medications safely and carefully.
Coordinate ordering and delivery of medications, supplies, and equipment to patients and clinical areas as requested.
Complete intake for mail service, specialty, transplant, and limited-distribution pharmacy patients, including new patient enrollment, insurance verification, and medication refill and delivery scheduling.
Document applicable patient interactions in the EMR or other database according to specialty pharmacy practices.
Perform patient tracking, process specialty medication claims, provide customer service, resolve issues, and escalate issues as appropriate.
Request and follow up on refill requests, process Medicare and transplant claims, and work on high-level adjudicated claims.
Perform other assigned responsibilities, including backup phone coverage, data collection, reporting, process improvement, and maintenance of patient education materials.