Bilingual Clinic Manager (English & Spanish) - Esperanza Center

Catholic Charities of Baltimore•Baltimore, MD

7d•Onsite

About The Position

Catholic Charities of Baltimore’s Esperanza Center is seeking a Health Services Manager to oversee the daily operations, management, and coordination of services at the Esperanza Center Health Services Clinic (ECHS). The role covers clinic administration, financial and facilities management, staff supervision, service-provider coordination, and facility scheduling. The manager fosters positive relationships with health service providers and the community served by the clinic. The Esperanza Center is a comprehensive resource center whose mission is to welcome immigrants by offering hope, compassionate services, and the power to improve their lives. Since 1963, it has supported immigrants navigating life in a new country. Staff and volunteers provide education, healthcare, immigration legal services, family reunification for unaccompanied immigrant children, and general community support. The position is onsite, with a schedule of Monday through Thursday, 8:00 a.m.–6:00 p.m., and some Fridays, 8:00 a.m.–1:00 p.m. Flexibility may be required to work beyond standard hours, including weekends as needed.

Requirements

Associate degree in nursing, healthcare management, or a related field; a combination of education and experience may be considered.
Three years of healthcare experience, including at least two years in a supervisory or management role.
Bilingual in Spanish and English.
Leadership and supervisory ability, including engaging, motivating, delegating to, and developing staff while promoting accountability, teamwork, and effective clinic operations.
Sound judgment, critical thinking, and problem-solving ability.
Strong prioritization, organization, and delegation skills.
Clear and professional verbal and written communication skills.
Relationship-building, interpersonal, conflict-resolution, and customer-service skills for working with diverse populations and stakeholders.
Discretion, tact, integrity, and sound professional judgment when handling confidential patient, personnel, and organizational information.
Knowledge of safety and security protocols, hazard identification, and accountability practices.
Proficiency with electronic health record systems and knowledge of related processes, regulations, and procedures.
Proficiency with Windows-based computers, web browsers, Microsoft Outlook, and electronic recordkeeping.
Ability to meet the stated physical requirements, including remaining stationary for extended periods, moving between work sites, handling objects up to 25 pounds, communicating, performing repetitive hand and wrist motions, and having sufficient hearing and vision to drive safely and observe and communicate with others.

Nice To Haves

Knowledge of health care or ambulatory care management.
Proficiency with Microsoft Word, Excel, PowerPoint, Teams, and OneDrive.

Responsibilities

Direct daily clinic operations, including service coordination, patient flow, facility use, and administrative processes, to ensure safe, efficient, and accessible health services.
Recruit, onboard, supervise, train, evaluate, delegate to, and develop Health Services staff in accordance with Catholic Charities policies.
Coordinate recruitment, credentialing, scheduling, and operational support for volunteer health care providers, including required Federal Tort Claims Act documentation.
Ensure medical records are accurate, secure, and maintained in accordance with agency policies and applicable local, state, and federal requirements.
Establish clinic goals, performance measures, and service objectives; analyze medical service data; and prepare reports for evaluating outcomes and meeting management and grant requirements.
Monitor expenditures, reconcile budget information, and prepare supporting documentation for supervisory review and approval.
Ensure medical equipment is properly stored, safely maintained, and serviced as required.
Resolve patient service concerns, provider issues, and operational problems by assessing needs, implementing corrective action, and escalating matters as appropriate.
Build relationships with health care providers and community partners through outreach, meetings, presentations, and liaison activities to strengthen referral networks, promote clinic services, and expand access to care.
Collaborate with the Esperanza Center Medical Director and Community Services Development Office to pursue grants, events, and contributions that support clinic sustainability and service capacity.
Support the Esperanza Center Health Services, Inc. Board of Directors and Advisory Board by coordinating administrative needs, meetings, and follow-up.
Coordinate volunteer recognition activities to acknowledge contributions and promote volunteer engagement and retention.
Perform other duties as assigned to support clinic and organizational priorities.