Pharmacy Resolution Center Specialist

Franciscan Alliance•Greenwood, IN

3d•Hybrid

About The Position

The Pharmacy Resolution Center Specialist supports pharmacists by handling medication refill requests, computer entry, and patient communications. The role assists with medication refill management and prior authorizations, using information from the electronic medical record and following department Policies and Procedures. The position is based at the Greenwood, Indiana location and is remote four days per week, with one day per week in the office. The employee must live within 1.5 hours of Greenwood, Indiana. Travel is never or rarely required.

Requirements

High school diploma or GED.
Three years of retail pharmacy experience.
Pharmacy Technician state certification/licensure from the State Licensing Board.
Pharmacy Technician Certification Board (PTCB) certification within one year of hire.

Nice To Haves

Three years of mail order or specialty pharmacy experience.
Two years of experience as a customer service representative for a pharmacy benefit company.

Responsibilities

Assist in reviewing and managing medication refill requests and prior authorizations.
Collect pertinent patient data from the electronic medical record, following department Policies and Procedures, for medication refill management and prior authorization completion.
Enter information into the electronic medical record as required for medication refill requests and prior authorizations.
Assist with communicating pertinent information to patients, customers, and/or employees regarding medication refills and prior authorizations.
Assist in scheduling patient clinic visits, as appropriate and as outlined by department Policies and Procedures.