Pharmacy Resolution Center Specialist

Franciscan Health•Greenwood, IN

4d•Hybrid

About The Position

The Pharmacy Resolution Center Specialist supports pharmacists by managing medication refill requests and prior authorizations, gathering and entering patient information, communicating relevant information, and assisting with patient clinic scheduling. The role is based at the Indianapolis Education and Support Services Center in Greenwood, Indiana, and is performed remotely four days per week with one day in the office. Employees must live within 1.5 hours of Greenwood. Travel is never or rarely required.

Requirements

High school diploma or GED.
State Pharmacy Technician (PHT) certification/licensure from the State Licensing Board is required.
Pharmacy Technician Certification Board (PTCB) certification is required within one year of hire.

Nice To Haves

Three years of retail pharmacy experience preferred.
Three years of mail-order or specialty pharmacy experience preferred.
Two years of customer service representative experience at a pharmacy benefit company preferred.

Responsibilities

Assist with reviewing and managing medication refill requests and prior authorizations.
Collect pertinent patient data from the electronic medical record for medication refill management and prior authorization completion, following department policies and procedures.
Enter information into the electronic medical record as required to manage refill requests and prior authorizations.
Help share pertinent information with patients, customers, and/or employees regarding medication refills and prior authorizations.
Assist with scheduling patient clinic visits as appropriate and in accordance with department policies and procedures.