Pharmacy Resolution Center Specialist

Franciscan Alliance, Inc.•Indianapolis, IN

5d•Hybrid

About The Position

The Pharmacy Resolution Center Specialist supports pharmacists by managing medication refill requests and prior authorizations. The role collects relevant patient information from the electronic medical record, enters information into the record, communicates refill and authorization information to patients, customers, and employees, and assists with scheduling patient clinic visits when appropriate. The position is remote four days per week and requires one day per week in the Greenwood, Indiana office. Employees must live within 1.5 hours of Greenwood. Travel is never or rarely required.

Requirements

High school diploma or GED.
State Pharmacy Technician (PHT) certification/licensure through the State Licensing Board is required.
Pharmacy Technician Certification Board (PTCB) certification is required within one year of hire.

Nice To Haves

Three years of retail pharmacy experience preferred.
Three years of mail-order or specialty pharmacy experience preferred.
Two years of customer service representative experience at a pharmacy benefit company preferred.

Responsibilities

Assist in reviewing and managing medication refill requests and prior authorizations.
Collect pertinent patient data from the electronic medical record according to department policies and procedures for medication refill management and prior authorization completion.
Enter information into the electronic medical record as required to manage medication refill requests and prior authorizations.
Assist in sharing pertinent information about medication refills and prior authorizations with patients, customers, and/or employees.
Assist in scheduling patient clinic visits as appropriate and according to department policies and procedures.