Pharmacy Refill Technician

Shields Health Solutions•Tampa, FL

2d•Remote

About The Position

The Pharmacy Refill Technician provides integrated support to pharmacy staff and Shields Health Solutions Liaisons, helping ensure specialty medications are filled and delivered accurately and on time. The role works closely with health system pharmacy staff and Shields liaisons, emphasizing accurate workflows and using technology to support patient care and efficient operations. The technician makes outbound calls to patients to assist with the refill process and receives inbound pharmacy calls. The first 6–8 weeks are a remote training period, Monday through Friday, 8:00 AM–4:30 PM ET. After training, the remote schedule is Monday through Friday, rotating weekly between 7:30 AM–4:00 PM ET and 10:00 AM–6:30 PM ET. Employees also work one Saturday every three months, from 9:00 AM–5:30 PM ET. Applicants must have a high school diploma or GED and at least one year of experience as a pharmacy technician. State registration as a pharmacy technician is required. National CPhT certification or equivalent is strongly preferred but not required. If additional licensure is needed, the applicant must commit to obtaining it within a mutually agreed-upon timeframe; continued employment depends on meeting these requirements.

Requirements

High school diploma or GED.
At least 1 year of experience as a pharmacy technician.
State registration as a pharmacy technician.
Commitment to obtain any additional required licensure within a mutually agreed-upon timeframe; continued employment is contingent on meeting licensure requirements.
Strong interpersonal communication and telephone skills.
High proficiency in Microsoft Office, particularly Excel and Word, and the ability to quickly learn other programs and extract relevant information.
Solid computer skills, including Microsoft Outlook, Teams, Word, Excel, and PowerPoint, internet navigation, and use of web-based platforms.
Strong organizational skills, attention to detail, dependability, quality focus, empathy, listening and communication skills, integrity, motivation, and ability to work as part of a team.
Discretion and confidentiality when handling sensitive and private data.
Ability to complete a pre-employment data-entry and computer-skills assessment.

Nice To Haves

National certification as a CPhT or equivalent.
5–8 years of experience as a pharmacy technician.
Experience working with physicians, nurses, and other healthcare professionals, preferably in a medical clinic.

Responsibilities

Provide kind, compassionate, knowledgeable, and courteous assistance to patients, providers, and pharmacy team members.
Make assigned outbound patient refill calls and complete refill requests promptly.
Answer, resolve, and appropriately triage inbound inquiries.
Clarify prescription orders with a pharmacist or clinician as appropriate.
Coordinate medication refills proactively, including data entry and entering the correct days' supply for all fills.
Follow through on claim adjudication and troubleshoot claim rejection codes.
Partner with the pharmacy to ensure medications are properly in stock.
Identify medications requiring special storage or handling, including hazardous or refrigerated medications.
Identify supplies needed for select medications, such as sharps containers, needles or syringes, alcohol swabs, and Band-Aids.
Discontinue patients from service appropriately.
Document work appropriately across all systems.
Manage, organize, and update relevant data using database applications.
Perform other duties that facilitate patient access to medications as assigned.
Apply observations and recommendations to operational issues, productivity, quality, and customer-service standards.
Identify trends, resolve problems, recommend improvements, and implement change.
Actively participate in process-improvement initiatives.
Act as a value-added business partner to stakeholders throughout the organization.
Protect organizational value by keeping information confidential.
Maintain current knowledge by participating in educational opportunities, reading professional publications, maintaining networks, and participating in professional organizations.