Pharmacy Refill Technician

Shields Health Solutions•Tampa, FL

1d•Remote

About The Position

The Pharmacy Refill Technician provides integrated, hands-on support to pharmacy staff and Shields Health Solutions Liaisons to ensure accurate and timely filling and delivery of specialty medications. The role works closely with health system pharmacy staff and Shields liaisons, using accurate workflows and technology to support patient care and efficient operations. The technician places outbound calls to patients to assist with the refill process and answers inbound pharmacy calls. The first 6–8 weeks are training, Monday through Friday, 8:00 AM–4:30 PM ET, conducted remotely during standard Eastern Time business hours. After training, the remote schedule is Monday through Friday with a rotating weekly schedule of either 7:30 AM–4:00 PM ET or 10:00 AM–6:30 PM ET. Employees also work one Saturday every three months, from 9:00 AM–5:30 PM ET. Applicants must have a high school diploma or GED and at least one year of experience as a pharmacy technician, and must be state registered as a pharmacy technician. National CPhT certification or equivalent is strongly preferred but not required. If additional licensure is needed, the applicant must commit to obtaining it within a mutually agreed timeframe; continued employment depends on meeting these requirements. Experience working with physicians, nurses, and other healthcare professionals, preferably in a medical clinic, is a plus. Computer skills, including Microsoft Office proficiency and use of internet and web-based platforms, are required; data-entry and computer skills are evaluated during pre-employment.

Requirements

At least 1 year of experience as a pharmacy technician.
State registration as a pharmacy technician.
High school diploma or GED.
Strong interpersonal communication and phone skills.
Proficiency in Microsoft Office, including Outlook, Teams, Word, Excel, and PowerPoint; ability to learn other programs and extract relevant information.
Solid computer skills, including navigating the internet and web-based platforms.
Strong organizational skills, attention to detail, dependability, and a focus on quality.
Empathy and the ability to listen and communicate effectively.
Discretion and confidentiality when handling sensitive and private data.
Commitment to obtain any additional required licensure within a mutually agreed timeframe, if needed; continued employment is contingent on meeting the requirements.

Nice To Haves

National CPhT certification or equivalent.
Five to eight years of experience as a pharmacy technician.
Experience working with physicians, nurses, and other healthcare professionals, preferably in a medical clinic.

Responsibilities

Provide kind, compassionate, knowledgeable, and courteous assistance to patients, providers, and pharmacy team members.
Make assigned outbound patient refill calls and complete refill requests in a timely manner.
Answer, resolve, and appropriately triage inbound inquiries.
Clarify prescription orders with a pharmacist or clinician as appropriate.
Coordinate medication refills, including data entry and entering the correct days supply for each fill.
Follow through with claim adjudication and troubleshoot rejection codes.
Coordinate with the pharmacy to ensure medications are properly in stock.
Identify medications requiring special storage or handling, including hazardous or refrigerated medications.
Identify supplies needed for select medications, such as sharps containers, needles or syringes, alcohol swabs, and Band-Aids.
Discontinue patients from service when appropriate.
Document work appropriately across all systems.
Manage, organize, and update relevant data using database applications.
Perform other duties that facilitate patient access to medications.
Apply observations and recommendations to operational issues and to improving productivity, quality, and customer-service standards.
Identify trends, resolve problems, recommend improvements, and implement change.
Participate in process-improvement initiatives.
Serve as a value-added business partner to stakeholders throughout the organization.
Protect organizational information by maintaining confidentiality.
Maintain updated knowledge through educational opportunities, professional publications, networks, and professional organizations.