Pharmacy Operations Program Manager

Valeris•Louisville, KY

82d

About The Position

The Program Manager, Pharmacy Operations is a client-facing leader responsible for the successful operational execution and ongoing performance of assigned pharmacy programs. This individual is the primary point of contact for clients and translates client expectations, contractual commitments, and program requirements into effective pharmacy operations. The role connects clients with internal pharmacy teams, ensuring operational excellence, achievement of KPIs and service-level expectations, and proactive identification and resolution of risks or performance gaps. The Program Manager leads client governance, performance reviews, Quarterly Business Reviews, audit readiness, continuous improvement initiatives, and cross-functional coordination across pharmacy operations. The position also supports day-to-day pharmacy program operations, staffing, quality, compliance, training, and team development.

Requirements

At least 5 years of experience in the healthcare industry.
Current, unrestricted Kentucky Pharmacy Technician License.
Previous personnel or team management experience.
Service-minded approach and focus on recognizing and meeting the needs of patients and care partners.
Ability to handle personal health information confidentially.
Commitment to honesty and integrity.
Professionalism and strong business and customer-service etiquette.
Clear verbal and written communication skills.
Accountability for results.
Ability to plan and prioritize tasks with strong attention to detail.
Emotional intelligence, including the ability to recognize emotions and their effects.
Ability to manage disruptive impulses and handle potentially stressful customer interactions.
Proficient computer skills.
Adaptability to change.
Personal initiative and commitment to team and organizational goals.
Ability to work effectively within a team.
Positive attitude.

Nice To Haves

At least 3 years of experience supervising pharmacy and/or delivery operations.
Retail, hospital, or high-volume/mail-order pharmacy experience.
Ability to type at least 35 words per minute with 97% accuracy.
Flexibility to travel as needed.

Responsibilities

Supervise and assist pharmacy operations teams in the day-to-day operation of free goods programs.
Maintain staffing levels during peak and normal seasons and when onboarding new clients, ensuring staffing matches daily program needs.
Ensure work quality meets or exceeds company expectations and complies with regulatory requirements.
Ensure programs are sufficiently staffed and operate within defined service-level agreements.
Improve operational workflows and employee efficiency.
Maintain professional standards in internal and client-facing interactions.
Safeguard confidential patient and proprietary company information in accordance with legal and ethical guidelines.
Follow appropriate safety and quality assurance practices and comply with applicable state and federal laws, including State Board of Pharmacy requirements, OSHA, and HIPAA.
Assist the Director, Pharmacy and Associate Director, Pharmacy Operations with operational activities and internal and external audits.
Assist with current and ad hoc internal and external data requests.
Serve as the primary pharmacy contact for assigned client accounts, maintaining relationships, providing operational subject-matter expertise, representing the pharmacy in client meetings, tracking KPIs, and coordinating between pharmacy and operations teams.
Communicate with internal operational contacts about program design, daily operations, and best practices, and provide consultative support to address obstacles and ensure timely shipments.
Provide timely feedback to the company about service failures or customer concerns.
Develop, implement, and monitor pharmacy training materials.
Assist with hiring, development, and training of team members; identify, hire, and retain quality associates as needed.
Support pharmacy training resources with onboarding, training, and retraining employees.
Provide consistent and timely coaching and development for direct reports.
Use company values to guide team success.
Complete training on corporate policies and procedures by required deadlines.
Ensure SOPs are followed consistently.
Perform additional tasks or projects as assigned.

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.
Telehealth and Employee Assistance Program services.
Company match on Health Savings Account contributions.
Free basic life and AD&D coverage equal to annual earnings, subject to a $50,000 minimum and $300,000 maximum.
Company-paid short-term disability coverage, with the option to purchase long-term disability.
401(k) Retirement Savings Plan with a 100% match on the first 5% contributed and immediate vesting.
Paid Time Off and sick leave.
Nine paid holidays plus two floating holidays.
Opportunities for advancement and personal and professional growth.
A challenging, stimulating work environment that encourages new ideas.
An inclusive, mission-driven culture and deliberate efforts to create a diverse workplace.