Program Manager - Pharmacy HUB Operations

United Biosource Corporation• Remote, US,

6d•Remote

About The Position

The Program Manager – Pharmacy HUB Operations manages the day-to-day activities of assigned programs and supervises staff, serving as the primary contact for program clients. The role oversees hiring, scheduling, training, and development of direct and indirect reports; recommends and implements operational improvements; and works with a Senior Manager or Director to develop program policies, procedures, and business plans. The position may support multiple small clients or one large client and coordinates operational team activities under established policies and procedures. The Program Manager ensures programs have the resources and operational support needed to meet patient and client expectations. The role oversees systems development and management, identifies opportunities to optimize patient value through strategies, training, and resources, and works cross-functionally with operations, training, Field Operations Management, and District Managers. The role manages programs according to their scope of work, standard operating procedures, and contracted budgets; monitors workflows and service-level metrics; and contributes to program design and development decisions. It supervises training, field operations, systems support, performance reporting, and patient feedback activities; communicates policy developments and their likely impact; and presents program information to internal and external customers. Travel as needed is required, with the qualifications section specifying 40–50% travel.

Requirements

Bachelor’s degree required.
Ability to manage multiple tasks and strong organizational skills.
Ability to examine the business environment and develop and execute responses to market opportunities.
Working knowledge of the market, including trends and issues related to the patient journey and patient insights.
Ability to travel 40–50%.
Ability to lead and drive results in cross-functional teams.
Strong planning and prioritization skills.
Strong presentation skills and excellent written and verbal communication skills.
Initiative and vision to develop strategy and deliver results.
Drive and enthusiasm.
Exceptional interpersonal skills and ability to build and inspire support for initiatives.
Ability to build and maintain relationships with third parties using negotiation skills.
Proven success working with or within patient advocacy organizations or other patient-health-related, communication-focused organizations that serve targeted populations.
Competence with MS Office (Word, Excel, and PowerPoint) and iPad technology.

Nice To Haves

Two or more years of Patient Outreach or program experience as a Field Manager or at a higher level.
Training Management experience.
Veeva or Salesforce.com database experience.

Responsibilities

Manage assigned programs according to their scope of work, program and standard operating procedures, and contracted budget.
Manage day-to-day program operations, ensure appropriate workflow throughout the program lifecycle, and supervise staff.
Maintain working knowledge of assigned programs’ protocols, contract requirements, workflows, and scopes of work.
Monitor program metrics to ensure adherence to service-level agreements.
Assist management decisions about program development, design, and restructuring of requirements.
Oversee collaboration with internal and client training departments to integrate program messaging with defined strategies and patient insights for supported disease states.
Supervise and manage assigned field operations support personnel.
Support logistical deployment and tracking of issued equipment.
Supervise personnel management during training events and direct assigned service-provider training resources to align with requirements.
Oversee execution of a regular patient feedback mechanism to assess perceived program value.
Collaborate with Patient Outreach Managers and Directors on KPI development, reporting systems, and monthly performance updates.
Update leadership on policy developments and their likely impact on patients and service delivery.
Develop and implement a communication plan for the Patient Outreach organization.
Attend and support weekly program staff meetings.
Directly supervise and manage assigned systems training, field operations, system escalation personnel, and projects as directed.
Present program information to internal and external customers.
Participate in interviewing prospective employees, evaluating current employees, and training employees as needed.
Travel as needed and actively participate in in-person and virtual internal and external meetings and events.
Perform hiring, scheduling, training, and development of direct and indirect reports.
Recommend and implement operational improvements and help develop policies, procedures, and business work plans with a Senior Manager or Director.
Ensure appropriate resources and operational support to meet patient and client expectations; oversee systems development and management.
Identify opportunities and participate in developing strategies, training tactics, and resources to optimize patient value.
Work cross-functionally with operations, training, Field Operations Management, and District Managers.