Pharmacy Program Manager

MedMe Health • Toronto, ON

13d • CA$90,000 - CA$115,000 • Hybrid

About The Position

The Pharmacy Program Manager contributes to the design, refinement, and execution of pharmacist-facing features and clinical programs within MedMe's platform. Working closely with Product, Customer Success, and cross-functional teams, this role translates real-world pharmacy practice, regulatory requirements, and policy considerations into scalable software workflows.

The role supports the full lifecycle of clinical features and programs, from discovery and scoping through pilot deployments, launch, and iteration. It applies clinical judgment, regulatory awareness, and systems-level thinking, with a focus on usability, safety, and fit with day-to-day pharmacy operations. The role also helps use clinical platform data to develop recommendations and identify opportunities to improve patient care and expand pharmacy services.

Requirements

• Licensed pharmacist in good standing with a Canadian provincial regulatory authority.
• At least 3 years of pharmacy practice experience; community pharmacy experience is preferred.
• Hands-on experience delivering expanded-scope services, such as minor ailment assessment and prescribing, vaccinations, medication reviews, or chronic disease management.
• Working knowledge of how pharmacist scope of practice and regulations vary across jurisdictions, and a habit of staying current as they change.
• Ability to translate a clinical guideline or regulatory change into specific, buildable workflow, documentation, and edge-case requirements.
• Systems-thinking ability to consider how a service fits into the patient's full care journey and pharmacy operations.
• Strong attention to clinical safety and accuracy, with a practical understanding of what works in a busy pharmacy.
• Comfort working with service data in spreadsheets or BI tools, identifying patterns, and supporting recommendations with evidence.
• Clear written and verbal communication skills, including the ability to explain clinical reasoning to engineers and product trade-offs to pharmacists.
• Ownership and follow-through in a scaling company where priorities can shift and work may be loosely defined.

Nice To Haves

• Experience in health tech or pharmacy software, including product, implementation, or clinical informatics.
• Practice experience in more than one province or in the United States.
• Exposure to value-based care, payer, or specialty programs.
• Experience with clinical decision support or care gap tools.
• SQL or similar data skills.

Responsibilities

• Collaborate with the Product team to design, refine, and iterate pharmacist-facing workflows, services, and platform features grounded in real-world pharmacy practice.
• Contribute clinical judgment to product scoping, assessing feasibility, usability, and alignment with jurisdictional regulations.
• Participate in UAT, internal reviews, pilot deployments, and post-launch evaluation cycles.
• Interpret clinical guidelines, pharmacist scope of practice, and policy or regulatory changes to identify required product behavior.
• Translate jurisdiction-specific requirements into structured workflows, product logic, configuration decisions, and documentation expectations.
• Design end-to-end clinical workflows that account for the patient's full care journey.
• Clinically validate services and workflows against the requirements of each jurisdiction and protocol.
• Support the planning and execution of clinical feature or service pilots, documenting real-world implementation constraints and operational edge cases.
• Support internal enablement and onboarding for new or updated clinical services and workflows.
• Support data standardization across clinical services so captured information is consistent and usable for value-based contracts, payer and specialty programs, and internal analysis.
• Define clinical opportunities and recommendations that platform tools can surface to pharmacists, such as care gaps identified from patient encounters.
• Design clinical documentation to capture the information needed for recommendations.
• Help create and regularly clinically review a library of recommendations, including their criteria, applicable patients, frequency, and variation by jurisdiction and service model.
• Analyze clinical data to identify new pharmacy service opportunities and bring evidence-based recommendations to Product.

Benefits

• Comprehensive health benefits, including full coverage for dental, vision, physical, and mental health, plus a health spending account.
• Group Registered Retirement Savings Plan (RRSP).
• Yearly professional development budget for learning opportunities.
• Work-from-home stipend for setting up and maintaining a home office.
• One week of company-wide office closure during the holidays.
• On-site team retreats.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed