Specialty Pharmacy Program Analyst

Orsini Healthcare•Elk Grove Village, IL

2d•$26 - $26•Remote

About The Position

The Specialty Pharmacy Program Analyst collaborates with the Program Manager to support assigned manufacturer programs and therapies. The analyst is a key contact for manufacturers, hub and case management teams, prescribers and their office staff, and patients. The role requires urgency and responsiveness in answering questions and resolving issues, providing accurate patient status updates, participating in manufacturer meetings, meeting contract obligations, and following up promptly on manufacturer inquiries. As part of the account team, the analyst helps build strong manufacturer relationships and supports the internal therapy team with order processing and escalated cases as time allows. The analyst works with the manufacturer program manager and therapy team to ensure program requirements are met and programs operate as designed. This is a remote, hourly, overtime-eligible position with occasional travel for team or customer meetings. Candidates near Orsini’s Elk Grove, Illinois or Columbus, Ohio offices are preferred. The pay rate is $26.45 per hour, approximately $55,000 annually based on a 40-hour workweek, excluding overtime.

Requirements

Bachelor’s degree and at least 5 years of relevant experience, preferably in specialty pharmacy; in lieu of a degree, 8 or more years of directly related experience will be considered.
Experience working in manufacturer settings and/or with manufacturer account representatives.
Excellent verbal and written communication skills.
Intermediate knowledge of Microsoft Excel.
Customer service skills for internal and external customers, with the ability to respond urgently to prevent or resolve issues.
Ability to work collaboratively in a team and support other team members.
Attention to detail and flexibility as priorities change.
Ability to manage incoming issues by phone and email and distinguish urgent from non-urgent matters.
Ability to identify solutions quickly and communicate results in a timely manner.
Ability to prioritize workload and meet established manufacturer response times for urgent and non-urgent issues.
Ability to work in a fast-paced environment, multitask, and meet tight deadlines.

Nice To Haves

Pharmacy Technician License.
National Pharmacy Technician Certification.
Ability to collaborate effectively with a diverse customer base, including physician office staff and patients.

Responsibilities

Provide assigned manufacturers with concise, accurate patient status information using system information and/or collaboration with team members.
Collaborate with internal specialty pharmacy program teams or team members to expedite patient processing as needed.
Identify, investigate, and resolve escalated issues and cases related to complex reimbursement.
Serve as a point of contact for manufacturer field representatives, physician offices, and/or patients for assigned orders.
In conjunction with the Program Manager, lead manufacturer calls weekly or at another frequency as needed.
Perform manufacturer-specific enhanced services, such as specialized welcome calls or contractually timed patient calls, as directed by the Program Manager or Therapy Team Manager.
Work with the Program Manager to identify patients at risk of delays in initial or refill shipments and develop strategies to expedite them or escalate situations to management when necessary.
Prepare and/or review internal reports for assigned therapies and manufacturers as requested.
Attend scheduled manufacturer, Program Manager, and therapy team meetings.