Pharmacy Operations Manager

Walgreens•Davenport, FL

1d•$23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers under a pharmacist’s supervision and in accordance with company policies, laws, regulations, and business ethics. The manager is responsible for selecting, scheduling, training, coaching, and managing pharmacy technician performance, including decisions about discipline and termination. The position supports patient care and pharmacy operations, including prescription processing, inventory management, reporting, insurance-claim resolution, equipment operation, security safeguards, and compliance. It coordinates daily pharmacy activities, promotes customer service and healthcare services, supports community outreach and off-site clinics, and works with store and pharmacy leadership to improve pharmacy financials, operational quality, and customer service. The manager leads technician hiring, onboarding, training, scheduling, and performance management; helps ensure team members maintain required credentials; maintains their own PTCB certification and healthcare knowledge; and communicates with pharmacy and store teams. The role requires a high school diploma or equivalent, PTCB certification except in Puerto Rico, and one year of pharmacy technician experience. Candidates must be fluent in English except in Puerto Rico, be willing to work flexible hours including evenings and weekends, and be willing to obtain active immunization certification within 90 days of hire, with stated location exceptions.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs and proactively offering services, with an increased focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where permitted, and patient and physician calls under pharmacist supervision.
Assist with healthcare services such as vaccines and health screenings under pharmacist supervision and where permitted by law.
Delegate, direct, and assign non-clinical pharmacy work within authorized policies and applicable laws; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, coordinate the daily schedule, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Manage non-licensed administrative and inventory activities under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Lead technology and process rollouts, champion change, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities and help ensure its requirements are met.
Apply asset-protection practices, support diversion monitoring, and report pharmacy-security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-handling and Continuous Quality Improvement Program policies.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
Manage technician performance, including discipline and termination decisions or recommendations, and maintain technician accountability for attendance, timeliness, and legal compliance.
Hire, onboard, train, and schedule pharmacy technicians; monitor timely training completion and follow company scheduling and training policies.
Identify gaps in team members’ pharmacy operations knowledge and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring team and pharmacy licenses, registrations, and certifications, and document licensure status using company resources.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and company training, and follow performance improvement plans.
Pursue professional development by monitoring personal performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
Communicate support-center and other key messages to the pharmacy team and participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.