Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. The role is also a full-time certified pharmacy technician who operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within applicable company policies, laws, regulations, and business ethics, and is responsible for selecting, scheduling, developing, training, coaching, and managing technician performance. The position supports pharmacy operations and patient care, including prescription processing, insurance claims, inventory management, reporting, equipment readiness, compliance, security, and community outreach. It also helps coordinate pharmacy schedules and staffing, contributes to operational and financial improvement, and supports hiring, onboarding, training, and communication across the pharmacy team.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, respond to requests and complaints, answer non-clinical questions, and model customer-service practices.
- Build customer relationships by anticipating needs and proactively offering pharmacy services.
- Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
- Complete patient and physician calls under pharmacist supervision where permitted by law, and assist with healthcare services allowed by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow, organize daily activities, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
- Support pharmacy inventory management and annual inventory preparation for tasks that do not require pharmacist licensure.
- Complete non-clinical patient calls.
- Lead technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
- Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement policies.
- Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager's direction, pharmacist assignments to off-site immunization clinics and community events.
- Build and sustain relationships with retail partnerships.
- Lead technician performance management, including discipline and termination decisions or recommendations, and ensure compliance with attendance, timeliness, and applicable laws.
- Hire, onboard, train, and schedule pharmacy technicians; monitor timely completion of training.
- Identify team members' pharmacy-operations knowledge gaps and provide or arrange appropriate training.
- Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active status and regulatory compliance.
- Follow company and legal procedures for selection, recruitment, record retention, and training.
- Maintain PTCB certification or state-required certification or registration, and keep pharmacy and healthcare knowledge and skills current.
- Complete required certifications, education credits, and company training, and follow performance improvement plans.
- Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
- Communicate relevant support-center messages and emails to the pharmacy team.
- Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
