Pharmacy Operations Manager

Excelsia Injury Care•Norristown, PA

About The Position

The Pharmacy Operations Manager provides direct oversight of daily pharmacy operations, including revenue cycle management (RCM), billing procedures, administrative tasks and protocols, and day-to-day pharmacy procedures. The manager is the primary point of contact for pharmacy facility needs and partners with the Lead Pharmacist and other leaders on clinical procedures, while clinical decision-making remains outside the role’s scope. The position oversees safe, efficient, and compliant workflows; develops and maintains standard operating procedures; coordinates staffing and schedules; supports RCM and administrative staff; and tracks operational metrics. It also oversees billing and revenue-cycle processes, administrative documentation and policy management, vendor and supplier relationships, and facility maintenance and regulatory readiness. The manager collaborates with compliance, legal, clinical, and organizational leaders on process improvements, strategic planning, and growth initiatives.

Requirements

Bachelor’s degree in healthcare administration, business, or a related field, or an equivalent combination of education and experience.
3–5 years of experience in pharmacy operations, healthcare operations, or revenue cycle management.
Demonstrated experience with billing, claims processing, and RCM.
Prior supervisory or management experience.
Strong understanding of pharmacy workflows and regulatory requirements.
Excellent organizational, analytical, and problem-solving skills.
Strong written and verbal communication skills.
Proficiency with pharmacy management systems and Microsoft Office.
High level of people skills.
Knowledge of computers and applications.
Strong organizational and time-management skills.
Exceptional attention to detail and accuracy.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office Suite, including Excel, Outlook, Word, and Teams.
Ability to maintain confidentiality and handle sensitive information.
Strong problem-solving, coordination, and follow-up skills.
Ability to work independently while collaborating across departments.

Nice To Haves

Experience with UKG or similar HRIS/timekeeping systems.

Responsibilities

Oversee day-to-day pharmacy operations to ensure efficient, safe, and compliant workflows.
Develop, implement, and maintain standard operating procedures for pharmacy operations.
Monitor staffing needs, coordinate schedules, and ensure adequate coverage.
Supervise, train, and support RCM, billing, and administrative staff.
Track operational metrics, including prescription volume, turnaround times, and inventory levels, and implement improvements.
Support the Billing Manager by overseeing claims submission, adjudication, reconciliation, and payment posting.
Monitor accounts receivable, denials, rejections, and audit findings; lead efforts to resolve issues and prevent recurrence.
Manage relationships with payers, PBMs, and billing vendors, as applicable.
Ensure billing accuracy and compliance with payer requirements and applicable regulations.
Prepare and review financial and operational reports for leadership.
Oversee administrative functions, including documentation, record-keeping, and policy management.
Ensure pharmacy staff are current on and follow company policies and procedures.
Coordinate with compliance and legal teams on regulatory requirements and reporting.
Manage vendor contracts, supplier relationships, and purchasing processes in collaboration with leadership.
Serve as the primary point of contact for pharmacy facility needs, including maintenance, equipment, supplies, safety, and security.
Coordinate repairs, inspections, and vendor services to minimize operational disruption.
Help ensure the facility meets licensing, safety, and regulatory standards.
Partner with the Lead Pharmacist and other leaders on clinical procedures so operational workflows support clinical standards and patient safety.
Escalate clinical questions to the Lead Pharmacist; clinical decision-making is outside the role’s scope.
Collaborate with leadership on strategic planning, process improvement, and growth initiatives.