Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions. The manager supports patient care and pharmacy services, manages pharmacy workflows, schedules, inventory, equipment, records, insurance claims, and compliance activities. The role also supports customer service, community outreach, pharmacy financial and operational performance, team communications, and technician development. The position requires maintaining PTCB certification and current pharmacy and healthcare knowledge.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
- Build customer relationships by anticipating needs and proactively offering pharmacy and healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
- Complete patient and physician calls under pharmacist supervision where allowed by law.
- Assist with healthcare services, including vaccines, health screenings, and other services allowed by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow, coordinate daily activities, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
- Manage non-clinical administrative activities and pharmacy inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
- Complete non-clinical patient calls.
- Support technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
- Follow Walgreens Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error-reporting and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager's direction, pharmacist assignments to off-site immunization clinics and community events.
- Build and sustain relationships with retail partnerships.
- Lead technician performance management, including discipline and termination decisions or recommendations; ensure compliance with laws, policies, attendance, and timeliness expectations.
- Hire, onboard, train, and schedule pharmacy technicians, and monitor timely completion of required training.
- Identify gaps in team members' pharmacy operations knowledge and support training through hands-on instruction or learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team-member licensure, registration, and certification status and documenting verification.
- Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
- Maintain PTCB certification and enhance pharmacy and healthcare knowledge and skills.
- Complete required certifications, education credits, and company training, and follow performance improvement plans.
- Pursue professional development by monitoring personal performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
- Communicate support-center and other key messages to the pharmacy team.
- Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
