Pharmacy Operations Manager

Walgreens•Wilmington, NC

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under a pharmacist’s supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions about discipline and termination. The manager supports patient care and pharmacy operations within the limits of applicable laws and company policies. This includes assisting with patient registration, prescription data entry and medication preparation; supporting healthcare services; managing workflow, inventory, records, equipment, insurance claims, and administrative activities; and helping ensure compliance, security, and quality procedures. The role also coordinates community outreach activities and works with store and pharmacy leadership to improve financial performance, operational quality, and customer service. The position leads technician hiring, onboarding, training, scheduling, and performance accountability. It maintains required certification and healthcare knowledge, completes company training, and communicates with pharmacy and store teams. The stated hourly pay range is $22.50–$35.75; the offered rate depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and promote a positive customer experience.
Build customer relationships by anticipating needs, offering services, and increasing focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare services, including vaccines, health screenings, and other services permitted by law.
Delegate, direct, and assign non-clinical pharmacy work within company policies and applicable laws; ensure tasks are completed on time and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily activities; recommend allocation of pharmacy hours; and ensure the pharmacy is clean, orderly, and adequately stocked.
Manage pharmacy inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls and support technology and process rollouts, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment and, with the Pharmacy Manager, maintain records and security safeguards.
Follow Good Faith Dispensing policy during applicable dispensing activities and support compliance with its requirements.
Apply company asset-protection techniques, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error and Continuous Quality Improvement Program policies.
Process insurance claims accurately, resolve customer issues, prevent payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and maintain relationships with retail partners.
Lead technician performance management, including decisions and recommendations concerning discipline and termination; apply constructive discipline policies and hold technicians accountable for attendance and punctuality.
Hire, onboard, train, and schedule pharmacy technicians; monitor timely training completion and identify and address knowledge gaps.
Follow company scheduling and training policies and applicable selection, recruitment, record-retention, and training procedures.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active status and compliance; use resources such as the Walgreens Online Verification System to document licensure status.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training such as LTMP e-modules.
Follow performance improvement plans, monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and key emails to the pharmacy team and participate in pharmacy and store meetings, including five-minute meetings and weekly check-ins with the Store Manager.