Pharmacy Operations Manager

Walgreens • South Elgin, IL

1d • $23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under a pharmacist’s supervision, the manager supervises pharmacy technicians and cashiers within applicable company policies, laws, regulations, and business ethics.

The manager is accountable for technician selection, hiring, onboarding, scheduling, training, development, and performance management, including decisions or recommendations concerning discipline and termination. The role supports patient care and pharmacy operations, maintains compliance and inventory processes, coordinates pharmacy activities, supports customer service and community outreach, and helps improve pharmacy financials and operational quality.

The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician experience in a retail or hospital setting. The candidate must be fluent in reading, writing, and speaking English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and be willing to obtain active immunization certification within 90 days of hire, except in specified locations. The posted hourly pay range is $22.50 to $35.75. The role remains open until filled.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Obtain required certifications, education credits, and company training.

Nice To Haves

• Previous people management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

• Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
• Build customer relationships by anticipating needs and proactively offering services; increase focus on healthcare services to enhance the pharmacy experience.
• Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, verification where allowed by law, and patient or physician calls under pharmacist supervision.
• Assist with healthcare services, including vaccines, health screenings, and other services permitted by law, under pharmacist supervision.
• Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage pharmacy workflow, coordinate the daily schedule, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
• Perform non-licensed administrative and inventory management activities under pharmacist direction, including annual inventory preparation.
• Complete non-clinical patient calls.
• Lead technology and process rollouts, engage the team in action planning, and ensure proper operation and maintenance of pharmacy equipment.
• Work with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
• Follow Good Faith Dispensing policy during applicable prescription-dispensing activities and support fulfillment of its requirements.
• Apply company asset protection techniques, support diversion monitoring, and report concerns that could compromise pharmacy security to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company pharmacy-error and Continuous Quality Improvement Program procedures.
• Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
• Manage technician performance, including decisions and recommendations about discipline and termination; enforce constructive discipline, attendance, timeliness, and compliance with applicable laws.
• Hire, onboard, train, and schedule pharmacy technicians; monitor timely completion of training and follow company policies for scheduling and training.
• Identify operational knowledge gaps and support team members’ development through hands-on training or learning modules.
• Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications remain active and compliant; use company resources to document status.
• Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance improvement plans.
• Pursue professional development by monitoring personal performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
• Communicate relevant support-center and other key messages to the pharmacy team.
• Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED