Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under a pharmacist’s supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, training, development, and performance management, including decisions regarding discipline and termination. The position supports patient care and pharmacy operations by assisting with prescription processing, medication preparation, patient and physician calls, healthcare services permitted by law, insurance claims, inventory, reporting, and compliance. It coordinates daily workflow and staffing, maintains pharmacy equipment and security safeguards, supports asset protection and quality improvement, and contributes to financial, operational-quality, and customer-service improvements. The manager also supports community outreach activities and off-site immunization clinics. The role leads technician hiring, onboarding, training, and scheduling; monitors team members’ training and licensing compliance; and communicates information to the pharmacy team. The manager maintains PTCB certification and develops pharmacy and healthcare knowledge and skills. A high school diploma or equivalent, PTCB certification (except in Puerto Rico), and one year of pharmacy technician work experience in a retail or hospital setting are required. Flexible scheduling, including evening and weekend hours, is required.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Perform day-to-day non-clinical pharmacy operations and administrative activities while ensuring efficient workflow and a positive patient experience.
- Serve as a certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
- Supervise pharmacy technicians and pharmacy cashiers within company policies, laws, regulations, and business ethics.
- Select, schedule, train, develop, coach, and manage the performance of pharmacy technicians, including making decisions or recommendations regarding discipline and termination.
- Engage customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and promote a positive customer experience.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where permitted, and patient and physician calls where permitted.
- Assist with healthcare service offerings under pharmacist supervision, including vaccines, health screenings, and other services permitted by law.
- Delegate, direct, and assign non-clinical pharmacy work; coordinate daily activities; recommend pharmacy-hour allocation; and ensure tasks are completed on time.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Maintain an orderly, clean, and adequately stocked pharmacy and manage core workflow and pharmacy inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
- Drive implementation of new technology and processes, maintain pharmacy equipment, and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow Good Faith Dispensing policies, communicate prescription errors to the accountable pharmacist, and comply with pharmacy error procedures and the Continuous Quality Improvement Program.
- Monitor asset protection and diversion concerns and report security issues to the Pharmacy Manager.
- Process insurance claims accurately, resolve payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and coordinate, as directed by the Pharmacy Manager, pharmacist assignments to off-site immunization clinics and community events.
- Maintain relationships with retail partnerships.
- Hold technicians accountable for attendance, timeliness, training completion, and compliance with applicable laws and company policies.
- Identify operational knowledge gaps and support team members through hands-on training or learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications for active status and regulatory compliance.
- Follow company and legal procedures for employee selection, recruitment, record retention, and training.
- Maintain PTCB certification and pharmacy and healthcare knowledge; complete required certifications, education credits, and training.
- Seek professional development, use feedback, and follow performance improvement plans offered by the Pharmacy Manager.
- Communicate support-center messages and key emails to the pharmacy team and participate in store and pharmacy meetings.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
