Pharmacy Operations Manager

Walgreens•New Haven, CT

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions about discipline and termination. The position supports patient care by assisting with registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and healthcare services such as vaccines and screenings where allowed by law. It manages daily workflow, schedules, supplies, inventory, equipment, reports, records, insurance claims, and non-clinical patient calls. The role also supports compliance, asset protection, diversion monitoring, error reporting, quality improvement, technology and process rollouts, financial and service improvement, community outreach, and retail partnerships. The manager is accountable for technician hiring, onboarding, training, scheduling, attendance, and performance, and supports compliance with licensing and regulatory requirements. The position maintains PTCB certification and relevant pharmacy and healthcare knowledge, completes required training and development, follows performance improvement plans, and communicates with the pharmacy team and participates in store and pharmacy meetings. The listed hourly range is $22.50 to $35.75. The position remains open until filled. Walgreens states that it will consider qualified applicants with arrest and conviction records.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Maintain PTCB certification and any state-required certification or registration.
Obtain required certifications, education credits, and company training.

Nice To Haves

Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities, maintaining efficient workflow and a positive patient experience.
Serve as a certified pharmacy technician and use pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies and applicable laws and regulations.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including making decisions or recommendations regarding discipline and termination.
Engage customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and promote customer service and pharmacy healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls where permitted.
Assist with healthcare services such as vaccines and health screenings where allowed by law and under pharmacist supervision.
Delegate and assign non-clinical work, coordinate the daily pharmacy schedule, recommend pharmacy-hour allocation, and ensure work is completed on time.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Maintain a clean, orderly, adequately stocked pharmacy and oversee pharmacy equipment operation and maintenance.
Manage pharmacy inventory activities that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls and support new technology and process rollouts, team engagement, and action planning.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support asset protection and diversion monitoring and report security concerns.
Follow Good Faith Dispensing procedures, communicate prescription errors to the accountable pharmacist, and comply with pharmacy error and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financial performance, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments for off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with company policies and applicable laws.
Identify gaps in team members’ pharmacy operations knowledge and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications for active status and compliance.
Follow company and legal procedures for employee selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; complete required education credits and company training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, seek constructive feedback, and pursue professional development.
Communicate relevant support-center messages and emails to the pharmacy team and participate in key store and pharmacy meetings.