Pharmacy Operations Manager

Walgreens•Katy, TX

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary decisions and termination recommendations or actions as authorized by policy. The role supports pharmacists in patient care activities where permitted by law, including patient registration, prescription data entry, medication preparation, counting and verification, patient and physician calls, and healthcare services such as vaccines and screenings. The manager coordinates daily workflow and schedules, maintains pharmacy readiness and supplies, supports inventory and administrative activities, prepares required reports, and helps ensure equipment maintenance and security safeguards. The role also supports compliance, asset protection, prescription-error reporting, insurance claims, third-party audits, pharmacy financial and service improvement, community outreach, and off-site immunization clinics and events. The Pharmacy Operations Manager leads technician hiring, onboarding, training, scheduling, engagement, and compliance with licensing and certification requirements. The role maintains required PTCB or state credentials and ongoing pharmacy and healthcare knowledge, completes company-required training, and participates in pharmacy and store communications and meetings. A high school diploma, GED, or equivalent, PTCB certification except in Puerto Rico, and one year of pharmacy technician work experience in a retail or hospital setting are required. The position requires English fluency except in Puerto Rico, flexible availability including evenings and weekends, and willingness to obtain active immunization certification within 90 days of hire, with stated location exceptions. Previous people-management or leadership experience and prior Walgreens experience with an Exceeding Expectation rating on the latest performance evaluation are also listed.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while supporting efficient workflow and a positive patient experience.
Serve as a full-time certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers within company policies, laws, regulations, and business ethics.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including disciplinary decisions and termination.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and where permitted by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold staff accountable for workflow.
Prepare and file company and government reports and records as directed by the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, coordinate the daily schedule, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Support pharmacy inventory management and annual inventory preparation, and ensure proper operation and maintenance of pharmacy equipment.
Complete non-clinical patient calls and support rollout of new technology and processes, change initiatives, and team action planning.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support asset protection and diversion monitoring, and report security concerns.
Follow Good Faith Dispensing policy under pharmacist supervision, communicate prescription errors to the accountable pharmacist, and follow error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, follow up with insurance companies and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate and assign pharmacists to off-site immunization clinics and community events as directed by the Pharmacy Manager.
Build and sustain relationships with retail partnerships.
Manage technician attendance, timeliness, hiring, onboarding, training completion, and scheduling; identify knowledge gaps and arrange training or learning modules.
Assist the Pharmacy Manager in monitoring team and pharmacy licensure, registrations, and certifications, including use of Walgreens verification resources.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Maintain PTCB certification or required state certification/registration and complete required education credits, certifications, and company training.
Maintain and enhance pharmacy and healthcare knowledge, follow performance improvement plans, seek feedback and professional development, and use the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.