Pharmacy Operations Manager

Walgreens•Gainesville, FL

1d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within authorized company policies, laws, regulations, and business ethics. The position manages core pharmacy workflow, daily scheduling, staffing, training, inventory-related tasks, and administrative processes that do not require pharmacist licensure. It supports pharmacists in patient-care activities and healthcare services where permitted by law, maintains compliance and security procedures, helps resolve insurance claim issues, and works with store and pharmacy leadership to improve financial performance, operational quality, and customer service. The manager is accountable for technician hiring, onboarding, scheduling, development, training, and performance management, including disciplinary actions and termination decisions or recommendations. The role also maintains PTCB certification and ongoing pharmacy and healthcare knowledge, communicates with pharmacy and store teams, and participates in meetings. The role requires a flexible schedule, including evening and weekend hours. The stated hourly range is $22.50–$35.75; the actual rate depends on factors including geography, skills, education, and experience.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Maintain required PTCB certification and/or state-required certification or registration.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies, laws, regulations, and business ethics.
Select, schedule, train, coach, and develop pharmacy technician personnel; manage performance, including discipline and termination decisions or recommendations.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
Build customer relationships, anticipate needs, and promote pharmacy healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where allowed by law, and patient and physician calls under pharmacist supervision.
Assist with healthcare service offerings, including vaccines and health screenings, where allowed by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and accountability for efficient workflow.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily activity schedules, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Carry out pharmacy inventory management and business administrative activities that do not require pharmacist licensure; manage annual inventory preparation.
Complete non-clinical patient calls.
Drive new technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities and support compliance with its requirements.
Apply company asset-protection techniques, support diversion monitoring, and report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error policies and the Continuous Quality Improvement Program.
Ensure accurate insurance claim processing; follow up with insurers and medical providers and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with laws, regulations, and company policies; support team engagement and action planning.
Identify team members’ pharmacy-operations knowledge gaps and support training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications, and document licensure status using available company resources.
Ensure selection, recruitment, record retention, and training procedures follow company policy and applicable laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; maintain and enhance pharmacy and healthcare knowledge.
Complete required certifications, education credits, and training; follow performance improvement plans and seek professional development and feedback.
Communicate support-center and other key messages to the pharmacy team and participate in store and pharmacy meetings, including brief daily meetings and weekly check-ins with the Store Manager.