Pharmacy Operations Manager

Walgreens•Lawton, OK

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under a pharmacist’s supervision, the manager supervises pharmacy technicians and cashiers within company policies and applicable laws, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary decisions and termination recommendations. The position supports patient care by assisting with patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision. It helps deliver health services allowed by law, such as vaccines and screenings, and coordinates pharmacy workflow, schedules, supplies, inventory activities, records, equipment maintenance, compliance, and security. The manager also supports insurance claim resolution, third-party audits, financial and service improvement, community outreach, and off-site clinics and events. The role leads technician hiring, onboarding, training, scheduling, engagement, and accountability. It helps ensure team members maintain required licensure and credentials, identifies training gaps, and supports ongoing professional development. The manager maintains PTCB certification and relevant pharmacy and healthcare knowledge, follows performance improvement plans, and communicates information to the pharmacy team while participating in store and pharmacy meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while supporting efficient workflow and a positive patient experience.
Serve as a certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies and applicable laws and regulations.
Select, hire, onboard, schedule, train, coach, develop, and manage the performance of pharmacy technicians, including disciplinary actions and termination decisions or recommendations.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where legally allowed, and patient and physician calls under pharmacist supervision.
Assist with healthcare services allowed by law, including vaccines and health screenings, under pharmacist supervision.
Delegate and assign non-clinical pharmacy work, monitor completion and timeliness, and hold team members accountable for efficient workflow.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, coordinate daily activities, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Perform non-licensed administrative and inventory management tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls and support rollout of new technology and processes, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment and, with the Pharmacy Manager, maintain records and security safeguards.
Follow Good Faith Dispensing policy, asset protection procedures, diversion monitoring practices, pharmacy error procedures, and the Continuous Quality Improvement Program; report relevant concerns and errors to the appropriate manager or pharmacist.
Process insurance claims accurately, resolve payment rejections, follow up with insurance companies and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, legal compliance, and timely completion of training.
Identify team members’ pharmacy operations knowledge gaps and provide or arrange hands-on training or learning modules.
Assist the Pharmacy Manager in monitoring team member licenses, registrations, and certifications, and help document licensure status using company resources.
Follow company and legal procedures for personnel selection, recruitment, record retention, and training.
Maintain PTCB certification and relevant pharmacy and healthcare knowledge; complete required certifications, education credits, and training.
Follow performance improvement plans, seek constructive feedback, monitor personal performance, and pursue professional development.
Communicate relevant support-center messages and emails to the pharmacy team and participate in store and pharmacy meetings.