Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions. The position supports patient care and pharmacy operations, including prescription processing, patient registration and calls, medication preparation, inventory management, compliance, insurance claims, equipment upkeep, and community outreach. It coordinates daily schedules, maintains an orderly and adequately stocked pharmacy, supports new technology and process rollouts, helps protect pharmacy assets, and collaborates with the Pharmacy Manager and Store Manager to improve financial results, operational quality, and customer service. The manager leads technician hiring, onboarding, training, scheduling, and accountability; monitors training and credentials; identifies knowledge gaps; and ensures company procedures and applicable legal requirements are followed. The role maintains PTCB certification and current pharmacy and healthcare knowledge, completes required training and education, seeks professional development, communicates information to the pharmacy team, and participates in store and pharmacy meetings.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.
Responsibilities
- Engage customers and patients, assist with products and services, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
- Build customer relationships by anticipating needs and proactively offering services, with a focus on healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where legally allowed, and patient and physician calls under pharmacist supervision.
- Assist with healthcare services such as vaccines and health screenings under pharmacist supervision and where allowed by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow and daily activity schedules, recommend pharmacy-hour allocation, and maintain a clean, orderly pharmacy with adequate supplies.
- Carry out non-clinical administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
- Follow Good Faith Dispensing policy during applicable prescription-dispensing activities and support compliance with its requirements.
- Apply asset-protection practices, support diversion monitoring, and report security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error-reporting and Continuous Quality Improvement Program procedures.
- Ensure accurate insurance-claim processing; follow up with insurers and medical providers; and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
- Lead technician performance management, including discipline and termination decisions or recommendations, and enforce attendance, timeliness, and legal compliance expectations.
- Hire, onboard, train, and schedule pharmacy technicians; monitor timely completion of training and follow company scheduling and training procedures.
- Identify pharmacy-operations knowledge gaps and support team members’ training through hands-on instruction or learning modules.
- Assist the Pharmacy Manager in monitoring team and pharmacy licensure, registration, and certification status and documenting verification.
- Ensure proper selection, recruitment, record retention, and training procedures in accordance with company policy and applicable laws.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training; and follow performance-improvement plans.
- Pursue professional development by monitoring performance, soliciting feedback, and using the Healthcare Supervisor as a mentor and coach.
- Communicate support-center messages and other required information to the pharmacy team.
- Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
