Pharmacy Operations Manager

Walgreens • De Pere, WI

2d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers and is responsible for selecting, scheduling, training, coaching, and managing technician performance, including discipline and termination decisions.

The position supports customer service and patient care, including prescription processing, patient registration, medication preparation, and permitted health services under pharmacist supervision. It manages daily pharmacy workflow, inventory-related administrative tasks, records, equipment, insurance claims, non-clinical patient calls, and operational compliance. The manager also supports pharmacy financial and service goals, community outreach, team development, communications, and the rollout of new technology and processes.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
• Maintain required PTCB or state certification/registration and complete required company training and education.

Nice To Haves

• Previous people management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

• Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and promote a positive customer experience.
• Support patient care through patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, and patient and physician calls under pharmacist supervision.
• Assist with healthcare services, including vaccines and health screenings, where allowed by law and under pharmacist supervision.
• Delegate and assign non-clinical pharmacy work, ensure tasks are completed on time, coordinate daily schedules, and support efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Maintain an orderly, clean, stocked pharmacy and oversee pharmacy department equipment operation and maintenance.
• Support pharmacy inventory management and annual inventory preparation, and ensure completion of non-clinical patient calls.
• Drive technology and process rollouts, engage the team in action planning, and support operational improvement.
• Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support asset protection and diversion monitoring, and report security concerns.
• Follow Good Faith Dispensing policies, communicate prescription errors to the accountable pharmacist, and follow error and Continuous Quality Improvement Program procedures.
• Ensure accurate insurance claim processing, resolve payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate pharmacist assignments to off-site immunization clinics and community events.
• Build and maintain relationships with retail partners.
• Lead technician performance management, including discipline recommendations or decisions and accountability for attendance and timeliness.
• Hire, onboard, train, and schedule technicians; monitor training completion and address team members’ knowledge gaps through training or learning modules.
• Assist the Pharmacy Manager with monitoring required licenses, registrations, and certifications and documenting their status.
• Follow company procedures for recruitment, selection, record retention, and training.
• Maintain PTCB certification or state-required certification/registration, complete required training and education, and maintain pharmacy and healthcare knowledge.
• Follow performance improvement plans and pursue professional development through self-monitoring, feedback, and mentorship.
• Communicate information from the support center and key emails to the pharmacy team and participate in store and pharmacy meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED