Pharmacy Operations Manager

Walgreens•Des Moines, IA

1d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. This role serves as a full-time certified pharmacy technician, operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers under pharmacist supervision and within applicable company policies, laws, regulations, and business ethics. The manager is responsible for selecting, scheduling, training, coaching, and developing pharmacy technicians, as well as making performance-management decisions that may include discipline and termination. The position supports patient care and pharmacy operations by assisting with patient registration, prescription data entry, medication preparation, counting and verification where legally permitted, patient and physician calls, and health-service offerings under pharmacist supervision. It coordinates daily workflow and schedules, maintains supplies and equipment, supports inventory management and reporting, ensures compliance and security practices, processes insurance claims, and assists with operational quality, financial performance, and customer service. The role also supports community outreach and off-site clinics and events at the Pharmacy Manager’s direction. The manager leads technician hiring, onboarding, training, scheduling, performance management, and regulatory-compliance support. The position maintains PTCB certification or required state certification/registration, keeps pharmacy and healthcare knowledge current, completes required company training, and communicates with pharmacy and store teams. Requires a high school diploma or equivalent, PTCB certification except in Puerto Rico, and one year of pharmacy technician experience in a retail or hospital setting. The role requires flexible scheduling, including evenings and weekends, and willingness to obtain active immunization certification within 90 days of hire, except in specified locations. The posted hourly range is $22.50–$35.75; the offered rate depends on factors including geography, skills, education, and experience.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated training program and/or maintain state-required certification or registration.
Follow required company certifications, education credits, training, and performance-improvement plans.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, provide assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs and promoting pharmacy healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and legally permitted healthcare services.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records as directed by the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, coordinate daily schedules, recommend pharmacy-hour allocations, and keep the pharmacy clean, orderly, and adequately stocked.
Support pharmacy administrative activities and inventory management that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls.
Lead technology and process rollouts, support change and action planning, maintain pharmacy equipment, and collaborate on recordkeeping and security safeguards.
Follow Good Faith Dispensing policies, asset-protection practices, diversion-monitoring processes, and pharmacy error and Continuous Quality Improvement procedures; communicate prescription errors to the accountable pharmacist.
Ensure accurate insurance claim processing; follow up with insurers and medical providers and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, as directed, pharmacist assignments to off-site immunization clinics and community events; build retail partnerships.
Lead technician performance management, including decisions and recommendations concerning discipline and termination, and hold technicians accountable for attendance, timeliness, compliance, and performance.
Manage technician hiring, onboarding, training, and scheduling; monitor timely completion of training and follow company procedures.
Identify team members’ knowledge gaps and provide or arrange appropriate training.
Assist the Pharmacy Manager in monitoring team licensure, registration, and certification status and in documenting compliance.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable laws.
Maintain PTCB certification or required state certification/registration; complete required certifications, education credits, and company training.
Maintain and enhance pharmacy and healthcare knowledge, follow performance-improvement plans, and seek professional development and feedback.
Communicate support-center messages and key emails to the pharmacy team and participate in store and pharmacy meetings, including brief meetings and weekly Store Manager check-ins.