Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, legal requirements, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management. The position supports customer service, prescription processing, patient care activities permitted by law, pharmacy workflow, inventory and administrative operations, compliance, insurance claim resolution, community outreach, and pharmacy equipment and security safeguards. It also leads technician hiring, onboarding, training, scheduling, and performance improvement; maintains required certification and professional knowledge; and communicates with pharmacy teams and store leadership.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
- Build customer relationships by anticipating needs and promoting healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where legally allowed, and patient and physician calls under pharmacist supervision.
- Assist with healthcare services such as vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
- Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow, coordinate daily activities, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
- Perform pharmacy administrative and inventory management tasks that do not require pharmacist licensure, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead rollout of new technology and processes, engage the team in action planning, and ensure proper operation and maintenance of pharmacy equipment.
- Work with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow Good Faith Dispensing policies during applicable prescription-dispensing activities.
- Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager's direction, pharmacist assignments to off-site immunization clinics and community events; build relationships with retail partners.
- Lead technician performance management, including decisions or recommendations concerning discipline and termination, and enforce attendance, timeliness, and legal compliance.
- Manage technician hiring, onboarding, training, and scheduling; monitor timely completion of training.
- Identify pharmacy operations knowledge gaps and provide or arrange hands-on training and learning modules.
- Assist the Pharmacy Manager in monitoring team member and pharmacy licensure, registration, and certification compliance and documenting status.
- Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
- Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and training.
- Follow performance improvement plans and pursue professional development through self-monitoring, feedback, and mentorship.
- Communicate relevant support-center messages and emails to the pharmacy team.
- Participate in store and pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.
Benefits
- Benefits information is available at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
