Pharmacy Operations Manager

Walgreens • Brooklyn Park, MN

1d • $23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers under a pharmacist’s supervision and within applicable company policies, laws, regulations, and business ethics. The manager is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions or recommendations concerning discipline and termination.

The position supports patient care and pharmacy operations by assisting with patient registration, prescription data entry and medication preparation, handling non-clinical patient calls, supporting healthcare services where allowed by law, coordinating workflow and schedules, maintaining supplies and equipment, managing inventory activities, and ensuring required reports and records are prepared. It also supports compliance, security, asset protection, insurance claim processing, audit participation, quality improvement, technology and process rollouts, and pharmacy financial and service improvements.

The manager leads technician hiring, onboarding, training, scheduling, and performance accountability; assists with licensure and certification monitoring; and maintains required PTCB certification, education credits, training, and pharmacy and healthcare knowledge. The role communicates with the pharmacy team and participates in store and pharmacy meetings. Flexible scheduling, including evenings and weekends, is required.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Obtain certifications, education credits, and training required by the company.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

• Engage customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
• Build customer relationships by anticipating needs and proactively offering services, with increased focus on healthcare services.
• Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
• Complete patient and physician calls under pharmacist supervision where permitted by law.
• Assist with healthcare services, including vaccines, health screenings, and other services permitted by law, under pharmacist supervision.
• Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold staff accountable for efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage pharmacy workflow, coordinate daily activities, recommend allocation of pharmacy hours, and keep the pharmacy clean, orderly, and adequately stocked.
• Manage non-licensed pharmacy administrative and inventory tasks under pharmacist direction, including annual inventory preparation.
• Complete non-clinical patient calls.
• Drive new technology and process rollouts, champion change, engage the team in action planning, and ensure proper operation and maintenance of pharmacy equipment.
• Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
• Adhere to Walgreens Good Faith Dispensing policy during applicable prescription-dispensing activities and support compliance with its requirements.
• Apply asset-protection techniques, support diversion monitoring, and report security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company error and Continuous Quality Improvement Program policies and procedures.
• Ensure accurate insurance-claim processing; follow up with insurance companies and medical providers; and conduct or participate in third-party audits.
• Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events; build relationships with retail partnerships.
• Lead technician performance management, including decisions or recommendations about discipline and termination; apply constructive discipline and hold technicians accountable for legal compliance, attendance, and timeliness.
• Hire, onboard, train, and schedule technicians; monitor timely completion of training and follow company policies and procedures for scheduling and training.
• Identify gaps in team members’ operational knowledge and support their training through hands-on instruction or learning modules.
• Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active status and regulatory compliance; use company resources to document licensure status.
• Follow company and legal procedures for selection, recruitment, record retention, and training.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Maintain and enhance pharmacy and healthcare knowledge and skills; obtain required certifications, education credits, and training, including LTMP e-modules, and follow performance improvement plans.
• Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach for professional development.
• Communicate relevant support-center messages and emails to the pharmacy team.
• Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED