Pharmacy Operations Manager

Walgreens•Jacksonville, FL

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers in accordance with company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions. The manager supports patient care by assisting with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law. They help with patient and physician calls and healthcare services such as vaccinations and screenings under pharmacist supervision. The role manages daily workflow, schedules, staffing-hour recommendations, supplies, equipment, inventory tasks, records, and required reports. It also supports compliance, asset protection, diversion monitoring, prescription-error procedures, insurance claim resolution, third-party audits, pharmacy financial and service improvements, and community outreach activities. The role leads technician hiring, onboarding, training, scheduling, and performance, and helps ensure team members’ licenses, registrations, and certifications remain active and compliant. The manager maintains PTCB certification and current pharmacy and healthcare knowledge, completes required training and education, follows performance improvement plans, and participates in pharmacy and store communications and meetings. A high school diploma, GED, or equivalent, PTCB certification except in Puerto Rico, and one year of pharmacy technician experience in retail or a hospital setting are required. The role requires English fluency except in Puerto Rico, schedule flexibility including evenings and weekends, and willingness to obtain active immunization certification within 90 days of hire, with specified location exceptions. Previous people-management or leadership experience is also listed.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while maintaining efficient workflow and a positive patient experience.
Work as a certified pharmacy technician, operating pharmacy systems and processing prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable company policies and laws.
Select, hire, onboard, schedule, train, coach, develop, and manage the performance of pharmacy technicians, including disciplinary and termination decisions or recommendations.
Greet customers and patients, assist with products and services, resolve complaints, respond promptly to requests, answer non-clinical questions, and model customer service best practices.
Build customer relationships by anticipating needs, proactively offering services, and increasing focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and as permitted by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, organize daily activities, recommend pharmacy-hour allocations, and maintain a clean, orderly, adequately stocked pharmacy.
Perform non-licensed administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls and support new technology and process rollouts and change initiatives.
Ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Follow Good Faith Dispensing policy and support compliance with its requirements during applicable prescription-dispensing activities.
Apply asset-protection techniques, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, punctuality, training completion, and compliance with state and federal laws.
Identify team members’ pharmacy-operations knowledge gaps and provide or arrange hands-on training and learning modules.
Assist the Pharmacy Manager in monitoring team and pharmacy licenses, registrations, and certifications, including use of Walgreens’ Online Verification System.
Follow company and legal procedures for selection, recruitment, record retention, and training.
Maintain PTCB certification and pharmacy and healthcare knowledge; complete required certifications, education credits, and company training.
Follow performance improvement plans, seek constructive feedback, monitor personal performance, and pursue professional development.
Communicate support-center messages and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.