Pharmacy Operations Manager

Walgreens•Elizabeth, NJ

1d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions about discipline and termination. The position supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, inventory management, insurance claim processing, regulatory and company recordkeeping, technology rollouts, equipment maintenance, and compliance activities. It also helps coordinate healthcare services, community outreach, immunization clinics, and community events. The manager works with the Pharmacy Manager and Store Manager to improve pharmacy financials, operational quality, and customer service. The role requires a high school diploma or equivalent, PTCB certification except in Puerto Rico, and one year of pharmacy technician experience in a retail or hospital setting. The employee must be fluent in English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and obtain active immunization certification within 90 days of hire, except at specified locations. The listed hourly range is $22.50 to $35.75; the role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Obtain required certifications, education credits, and company training.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities, supporting efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies and applicable laws.
Select, hire, onboard, schedule, train, coach, and develop pharmacy technicians; manage performance, including discipline and termination decisions or recommendations.
Engage customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and promote customer-service best practices and pharmacy services.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision and assist with healthcare services, including vaccines and screenings, where allowed by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate the pharmacy's daily schedule, recommend pharmacy-hour allocations, and ensure the pharmacy is clean, orderly, and adequately stocked.
Manage non-clinical administrative activities and pharmacy inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls.
Lead technology and process rollouts, engage the team in action planning, and ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policy and support compliance during applicable prescription-dispensing activities.
Apply asset protection practices, support diversion monitoring, and report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-handling and Continuous Quality Improvement Program policies.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and maintain relationships with retail partners.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with applicable laws and company policies.
Identify team members' pharmacy-operations knowledge gaps and support training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active status and compliance.
Follow company and legal requirements for employee selection, recruitment, record retention, and training.
Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and training.
Follow performance improvement plans and seek professional development and feedback.
Relay support-center and other key messages to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.