Pharmacy Operations Manager

Walgreens•Tyler, TX

1d•$23 - $36

About The Position

Where state and federal laws and regulations allow, the Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The position serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the role supervises pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The role supports pharmacy operations and patient care, including patient registration, prescription data entry, medication preparation, counting and verification where legally allowed, patient and physician calls, and assistance with permitted healthcare services. It coordinates daily pharmacy activities, workflow, inventory, reporting, equipment maintenance, compliance, insurance claim resolution, and community outreach. It also hires, onboards, trains, and schedules technicians, supports their professional development and regulatory compliance, and communicates with pharmacy and store teams.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” on the last performance evaluation.

Responsibilities

Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships, anticipate needs, and promote healthcare services to improve the pharmacy experience.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law, and assist with healthcare services such as vaccines and screenings as allowed by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, coordinate daily schedules, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
Perform non-licensure-requiring administrative and inventory tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Lead technology and process rollouts, engage the team in action planning, maintain pharmacy equipment, and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow company Good Faith Dispensing policy and support compliance during applicable prescription-dispensing activities.
Apply asset-protection techniques, assist with diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate pharmacist assignments to off-site immunization clinics and community events; build and maintain retail partnerships.
Lead technician performance management, including discipline and termination decisions or recommendations, and enforce attendance, timeliness, and legal compliance.
Hire, onboard, train, and schedule technicians; monitor timely completion of training and follow company scheduling and training procedures.
Identify team members’ pharmacy-operations knowledge gaps and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager with monitoring pharmacy and team-member licenses, registrations, and certifications and documenting their status.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Maintain PTCB certification or applicable state-required certification or registration, keep pharmacy and healthcare knowledge current, and complete required certifications, education credits, and training.
Follow performance-improvement plans, seek constructive feedback, and pursue professional development with a Healthcare Supervisor as mentor and coach.
Communicate support-center and other key messages to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.