Pharmacy Operations Manager

Guardian Pharmacy Services Management • Boca Raton, FL

1d • Onsite

About The Position

Guardian Pharmacy of Southeast Florida is seeking a Pharmacy Operations Manager to join its local management team in Boca Raton, Florida. The role oversees pharmacy operations and departmental leads and supervisors, ensuring work is completed accurately and on time, service quality is maintained, and business and labor goals are met. The manager collaborates with leadership on departmental objectives, evaluates workflow and technology improvements, and helps ensure appropriate staffing within budget guidelines.

The manager hires, trains, evaluates, coaches, and develops supervisors and lead technicians; supports staffing; monitors technician productivity and accuracy; resolves operational and quality-related customer issues; and coordinates with other functions and vendors. The role also develops and updates departmental training materials, manages labor metrics, and identifies workflow and staffing improvements. Other duties may be assigned as needed.

The position requires flexibility in working hours and travel by air and ground. Guardian describes its environment as fast-paced, diverse, inclusive, and team-oriented. Its Total Rewards package includes competitive pay, retirement and insurance benefits, wellbeing support, and paid time off; some benefits apply only to full-time employees working 30 or more hours per week.

Requirements

• High school diploma or GED required.
• Pharmacy Technician license, certification, or registration as required by the state.
• At least 5 years of experience, preferably in high-volume pharmacy.
• At least 2 years of experience as a manager or supervisor.
• Advanced computer skills.
• Pharmacy operations system experience is preferred or required, depending on the pharmacy-specific role.
• Ability to work independently and meet deadlines.
• Ability to solve problems with minimal direction.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks in a fast-paced, team-oriented environment while adhering to strict deadlines.
• Quality-minded approach, including motivation to identify errors and question apparent inaccuracies.
• Ability to analyze workflow and staffing needs and implement improvements.
• Ability to manage subordinate performance to achieve departmental objectives.
• Ability to work flexible hours.
• Ability to travel by air and ground.

Nice To Haves

• Bachelor’s degree preferred.
• National Pharmacy Technician Certification (PTCB) preferred; it may be required depending on the pharmacy-specific role.
• Lean Six Sigma skills and experience preferred.
• Pharmacy operations system experience preferred, although the posting also describes it as potentially required depending on the role.

Responsibilities

• Hire, manage, train, evaluate, coach, and develop supervisors and lead technicians; assign duties and responsibilities.
• Assist with hiring and management of staff to ensure adequate workflow coverage.
• Ensure supervisors and leads assign appropriate work volumes and measure technicians’ productivity and accuracy.
• Ensure business operations are conducted efficiently and accurately while maintaining a high level of customer service.
• Evaluate workflow processes and implement changes as needed to meet input deadlines.
• Address and resolve customer issues related to operations and quality.
• Collaborate with team members in other functional areas to maintain smooth and efficient workflows.
• Develop and update departmental training manuals and programs.
• Manage labor metrics to achieve business plan goals.
• Manage relationships with relevant key vendors.
• Lead by example in attitude, dependability, commitment, productivity, efficiency, and adherence to policies and procedures.
• Collaborate with leadership to develop departmental objectives and goals.
• Evaluate workflow and technological enhancements to improve efficiency.
• Assist supervisors with scheduling adequate staff within budgeted guidelines.
• Perform other essential functions and duties as assigned.

Benefits

• Competitive pay.
• 401(k) with company match.
• Medical, dental, and vision benefits for full-time employees working 30 or more hours per week.
• Health Savings Accounts and Flexible Spending Accounts.
• Company-paid basic life and Accidental Death & Dismemberment insurance.
• Company-paid long-term disability and optional short-term disability.
• Voluntary employee and dependent life, accident, and critical illness insurance.
• Dependent care Flexible Spending Accounts.
• Employee Assistance Program (EAP).
• Guardian Angels employee assistance fund.
• Paid holidays and sick days.
• Vacation benefits based on years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED