Pharmacy Operations Manager

Walgreens • Spring Valley, NV

1d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions.

The role supports customer service, pharmacy operations, inventory and administrative work, compliance, quality, and team performance. It assists pharmacists with patient-care activities and healthcare services where allowed by law; maintains records and safeguards; supports insurance claims and audits; coordinates community outreach and off-site events; and contributes to pharmacy financial and operational improvement. The position also maintains required certification and develops pharmacy and healthcare knowledge and skills.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
• Previous people-management or leadership experience.

Nice To Haves

• Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

• Manage day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience.
• Serve as a full-time certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
• Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies and applicable laws and regulations.
• Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including decisions or recommendations regarding discipline and termination.
• Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
• Complete patient and physician calls under pharmacist supervision and assist with healthcare services, including vaccines and health screenings, where allowed by law.
• Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Coordinate the pharmacy's daily schedule, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
• Manage non-licensed administrative and inventory tasks under pharmacist direction, including annual inventory preparation.
• Complete non-clinical patient calls and support the rollout of new technology and processes, change management, and team action planning.
• Ensure proper operation and maintenance of pharmacy equipment and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
• Follow Good Faith Dispensing policy, asset-protection practices, diversion-monitoring procedures, and pharmacy error and Continuous Quality Improvement policies; report concerns and prescription errors as required.
• Ensure accurate processing of insurance claims, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
• Build and sustain relationships with retail partnerships.
• Hold technicians accountable for attendance, timeliness, training completion, and compliance with laws and company policies.
• Identify team members' knowledge gaps and support their training through hands-on instruction or assigned learning modules.
• Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active and compliant status.
• Follow company procedures for selection, recruitment, record retention, and training.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration; complete required certifications, education credits, and training.
• Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, seek feedback, and pursue professional development.
• Communicate messages from the support center and key emails to the pharmacy team and participate in required store and pharmacy meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED